While using Superprof, I believed that I had purchased only a one-month subscription. However, without my knowledge or consent, the second month’s fee was also charged to my credit card. A new charge was made on November 28, 2025, but I only noticed it on December 1 when I checked my credit card statement.
I immediately objected to the charge and contacted Superprof, but I was told that they would not issue a refund, claiming that automatic renewal was mentioned somewhere on the website. However, I did not see any clear or explicit notice stating that the subscription would automatically renew. I genuinely believed that I was paying only for a single month of use.
I am requesting a full refund of the second month’s fee, which was charged without my explicit approval. I also demand that my subscription be completely canceled and that no automatic renewal or future charges be applied under any circumstances.
Over the past two months, I’ve been charged about $6 per month on my credit card by Superprof, and I only just noticed it. I apparently signed up without realizing it, and I did not receive any warning or notification about these charges. I tried to log into my account and cancel the subscription, ...
I subscribed to the Superprof Student Pass on 18 March 2024 in order to use a tutor at that time. I was not aware that this was a recurring monthly subscription, and after that initial use in March 2024 I did not use the service again at any time. Only on 8 December 2025 did I realise that the Stude...
Through the Superprof platform, I was charged twice during the payment process for no valid reason. I have been unable to reach anyone for support, and I urgently request a full refund of the duplicate charge. If I’m paying for a one-month service, how can the system withdraw the fee twice? It make...
Through the Superprof website, I paid ₺200 for what was clearly stated as a one-time payment — only to view teacher profiles and send messages. However, after that transaction, recurring charges began to be withdrawn from my card without my knowledge or consent. Even though I haven’t used the site f...
I created a subscription on Superprof. Before contacting any tutors, the platform stated that no payment would be taken until I reached out to a teacher — yet the money was withdrawn immediately. I have since canceled my subscription, but I want to make it clear that I do not give my consent for an...
Comments