Superprof won’t refund a canceled lesson—what steps actually work to get my money back?

If Superprof refuses to reimburse a canceled class, first check their official policy: if you cancel more than 24 hours before the booked lesson, you should receive a full refund in your bank account within 3-5 business days.

If you cancelled within 24 hours, the tutor's cancellation policy applies, and reimbursements are not guaranteed.

To get your money refunded, contact your tutor and Superprof support right away via the platform's messaging or help center, noting your cancellation and policy information; persistence is often effective where initial support fails.

If Superprof still refuses to reimburse, file a complaint with Xolvie to raise awareness and seek a resolution.