Superprof support ignores my payment claims — how can I contact them effectively?

On the Superprof app, I made a payment of $6 to find a tutor, using my Akbank debit card. This first payment was done with my full consent. However, later I noticed that a second charge of the same amount — another $6 — was made from my card without any approval or consent from me. This second char...

I subscribed to a monthly Superprof membership about two years ago and cancelled it through my account at that time. However, I recently noticed that my membership still appears as active. Because of this, I am concerned that charges may have been made to my credit card without my knowledge or conse...

Even though I previously made only a one-time transaction on Superprof, money has been withdrawn from my card twice without my permission. The most recent charge was $5 on November 9. I do not accept these charges, especially since I do not have any membership or subscription. I also never received ...

Once you sign up for Superprof.com, you’re in trouble! The site withdraws money from your account every month without notifying you. I can’t even log into my account anymore, and it’s been inactive for a long time. If I hadn’t noticed, they would have kept charging me for months without my knowledge...

I have been a member of the Superprof platform for about a year. Although I once contacted a teacher through the site, I never actually took any lessons. However, without my knowledge, on August 29 and September 29, two separate charges of ₺199 each were withdrawn from my credit card — a total of ₺3...

Even though I have never received any service from Superprof.com, money has been withdrawn from my credit card every month. The site has no available customer service, and it’s impossible to reach anyone for support. I’m planning to file a criminal complaint with the prosecutor’s office regarding t...

Last night, I paid ₺259 for a subscription on the Superprof platform. It was clearly stated on the site that the subscription fee would only be charged after my tutor request was accepted. However, the payment was processed even though no tutor accepted my request, and the amount was withdrawn from ...

On April 2, 2024, I purchased a one-month service through Superprof. However, even though I did not use the service after that date, I recently discovered that ₺200 has been automatically withdrawn from my Akbank credit card every month for the past 17 months — totaling ₺3,400 (17×₺200). The most re...

About nine days ago, I paid ₺260 by credit card on Superprof to take a trial lesson with A** G*****. However, after two days without any response to my lesson request, I canceled it. The site shows that the request was canceled, and normally, when a lesson is not accepted, the payment should be auto...

On Sunday, August 10, I applied to take a lesson from a tutor through the Superprof website. The fee displayed for sending a lesson request was ₺259, but ₺270.84 was actually withdrawn from my account. It was stated that the payment would be refunded if the tutor didn’t accept my request. However, t...

I wanted to take a lesson on Superprof, so I entered my card details as requested. The payment was successfully withdrawn, but since the tutor wasn’t available, the lesson was canceled. However, my payment was never refunded. It has now been two days, and I still haven’t received my money back. I c...

Through the Superprof platform, I was charged twice during the payment process for no valid reason. I have been unable to reach anyone for support, and I urgently request a full refund of the duplicate charge. If I’m paying for a one-month service, how can the system withdraw the fee twice? It make...

Through the Superprof website, I paid ₺200 for what was clearly stated as a one-time payment — only to view teacher profiles and send messages. However, after that transaction, recurring charges began to be withdrawn from my card without my knowledge or consent. Even though I haven’t used the site f...

Every month, Superprof has been withdrawing money from my bank account without my consent. I want this subscription canceled immediately. If they are taking money like this from a thousand people, they’re making unfair profit without providing any real service. I demand an immediate refund of my pa...

On July 27, 2025, I created an account on Superprof with the purpose of teaching and solving questions. However, during this process, I suddenly received an SMS stating that I had been subscribed to a service called Playweez. When I sent an SMS to 3699 with the message “iptal playweez” to cancel it,...

The Superprof app has withdrawn money from my account — and this isn’t the first time it’s happened. The first time, I assumed it was just a one-time usage fee and didn’t pay much attention, but on July 21, another payment was taken again. I’m not sure if this charge is related to my tutor or to th...

I created a subscription on Superprof, but even though I haven’t taken any lessons from any tutors, ₺200 has been withdrawn from my card every month. I no longer want any money taken from my account, and I also request that my card information be permanently deleted from the system. This issue has ...

I created a subscription on Superprof. Before contacting any tutors, the platform stated that no payment would be taken until I reached out to a teacher — yet the money was withdrawn immediately. I have since canceled my subscription, but I want to make it clear that I do not give my consent for an...

Once you sign up for Superprof.com, you’re in trouble! The site withdraws money from your account every month without notifying you. I can’t even log into my account anymore, and it’s been inactive for a long time. If I hadn’t noticed, they would have kept charging me for months without my knowledg...

The Superprof platform has serious issues in terms of user experience and reliability. Many lesson listings shown as “New” are actually several years old and completely outdated. For example, listings that still display old prices such as ₺50 per hour remain active, yet when you contact the tutors, ...

Through my Superprof membership, I contacted several tutors in the subjects my child needed and arranged lessons. However, despite already having taken the lessons, I recently discovered that ₺199 has been withdrawn from my account every month for the past four months under Superprof’s name. Even t...