On the Superprof app, I made a payment of $6 to find a tutor, using my Akbank debit card. This first payment was done with my full consent. However, later I noticed that a second charge of the same amount — another $6 — was made from my card without any approval or consent from me.
This second charge, which was not requested by me in any way, was definitely made without my knowledge. I have not yet contacted Superprof or my bank about this. First and foremost, I request an explanation from Superprof for this unauthorized charge, and the full refund of the wrongly charged amount.
I demand that this unauthorized charge be canceled and that the money be refunded to me as soon as possible.
The Superprof app has withdrawn money from my account — and this isn’t the first time it’s happened. The first time, I assumed it was just a one-time usage fee and didn’t pay much attention, but on July 21, another payment was taken again. I’m not sure if this charge is related to my tutor or to th...
On Sunday, August 10, I applied to take a lesson from a tutor through the Superprof website. The fee displayed for sending a lesson request was ₺259, but ₺270.84 was actually withdrawn from my account. It was stated that the payment would be refunded if the tutor didn’t accept my request. However, t...
Through the Superprof website, I paid ₺200 for what was clearly stated as a one-time payment — only to view teacher profiles and send messages. However, after that transaction, recurring charges began to be withdrawn from my card without my knowledge or consent. Even though I haven’t used the site f...
Superprof charged my account twice in a single day. I registered on the platform two months ago, but I never managed to find an hourly-paid tutor as advertised. Once you add your bank card, the system keeps making automatic withdrawals. I demand an immediate refund for these unauthorized charges. ...
I created a subscription on Superprof. Before contacting any tutors, the platform stated that no payment would be taken until I reached out to a teacher — yet the money was withdrawn immediately. I have since canceled my subscription, but I want to make it clear that I do not give my consent for an...
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