I subscribed to the Superprof Student Pass on 18 March 2024 in order to use a tutor at that time. I was not aware that this was a recurring monthly subscription, and after that initial use in March 2024 I did not use the service again at any time. Only on 8 December 2025 did I realise that the Student Pass had been renewing every month from March 2024 to December 2025. In total, 22 monthly payments of €39 were taken from my account, amounting to €858, while I did not use the service at all during this entire period. I contacted Superprof customer service on 8 December 2025 and was informed that my subscription had been cancelled, but that no refund would be issued for the unused months. As I received no benefit from the service after the initial period in March 2024, I find it unfair that such a large amount has been charged without any actual use. I am kindly requesting a full refund of €858, corresponding to the 22 monthly payments of €39 each that were taken from my account from March 2024 to December 2025 while I did not use the service, and I would like this matter to be reviewed and resolved as soon as possible.
On April 2, 2024, I purchased a one-month service through Superprof. However, even though I did not use the service after that date, I recently discovered that ₺200 has been automatically withdrawn from my Akbank credit card every month for the past 17 months — totaling ₺3,400 (17×₺200). The most re...
I created a subscription on Superprof. Before contacting any tutors, the platform stated that no payment would be taken until I reached out to a teacher — yet the money was withdrawn immediately. I have since canceled my subscription, but I want to make it clear that I do not give my consent for an...
I tried the Superprof platform for my daughters as a trial for general lessons, and it was stated that it would be a one-time payment of about $5. However, for almost a full year, money has continued to be withdrawn from my account regularly, and the total amount charged has exceeded $24. These paym...
Through the Superprof website, I paid ₺200 for what was clearly stated as a one-time payment — only to view teacher profiles and send messages. However, after that transaction, recurring charges began to be withdrawn from my card without my knowledge or consent. Even though I haven’t used the site f...
Over the past two months, I’ve been charged about $6 per month on my credit card by Superprof, and I only just noticed it. I apparently signed up without realizing it, and I did not receive any warning or notification about these charges. I tried to log into my account and cancel the subscription, ...
Comments