Ford

On March 21, 2025, I purchased a 2024 Ford Focus Active (Style package) from İzmir Otokoç. Since the day I bought the vehicle, I have continuously received a warning that says, “Exhaust filter full, continue driving.” Although the warning disappears after driving for a while, it keeps coming back ag...

For the past 10–11 months, I have been experiencing an annoying noise coming from the transmission in my Ford Focus. Because of this noise during gear shifts, I took my vehicle to an authorized service center, and after their inspection, I was told that the transmission needed to be replaced. The re...

I purchased my 2023 Ford Puma ST-Line from İzmir Ford Çetaş dealership, and about six months after taking delivery of the vehicle, I began experiencing problems with the sunroof. The sunroof has had issues since the day I received the car, and although these problems are documented in the service re...

All of the maintenance on my 2020 Ford Kuga 1.5 EcoBlue has been performed at Ford authorized service centers to date. About a year ago, the sunroof motor in my vehicle was replaced under the Ford 365 warranty by an authorized service facility. On January 15, 2026, at 39,000 km (~24,000 miles), the...

I purchased a 2025 Ford Puma 1.0 ST Line X from Ford Erdeğer Yalova. About two months after I bought the vehicle, while it was parked, a problem occurred with the 360 camera system. I took the vehicle to Ford Erdeğer Yalova, and my vehicle remained at the dealer for about one month. During this peri...

I am writing to report a serious problem I experienced today with the Ford authorized service centers in Sancaktepe and Kartal, Istanbul, regarding my Ford Mondeo 1.5 EcoBoost with license plate 34 BPM 7**. On the same day, my vehicle had a clearly identified rail pressure sensor fault, which I expl...

I am the owner of a 2024 Ford Courier Titanium, and for two years, I have been experiencing serious safety-related electronic malfunctions that have not been resolved despite repeated service visits. The vehicle automatically disables the security systems while driving; collision avoidance and blind...

I received my 2024 Ford Transit 350L Van as a brand-new vehicle. However, from the very first moment I picked up the vehicle, I encountered an oil-burning problem. The issue has been ongoing continuously. I applied to the authorized service center and also contacted Ford customer service, but no sol...

I purchased my Ford Puma from the Arkas dealership in İzmir in November 2024, and by the end of May, I started experiencing an issue with the FordPass connection. Since June, I have taken my car to two different service centers and contacted Ford’s customer service (Case No: FRD-4980083-F8P4). It ha...

I have been experiencing an FSA FEM module update issue with my 2024 Ford Tourneo Connect for about nine months. My vehicle’s license plate is 48 AUT 911, and I live in Marmaris. When the problem first appeared, I contacted the authorized Ford service center Helvacıoğlu in Muğla, but they couldn’t p...

I have experienced serious breakdowns in my 2016 Ford Focus over the last 1.5 years. When it had only 77,000 km the engine and turbo were completely replaced because the oil pump belt became dislodged; although a discount was applied, I spent almost as much as the price of a second-hand car. Four mo...

In 2012, I filed a lawsuit regarding a defective product related to my Ford Tourneo Connect. After years of litigation, the decision became final in my favor with the ruling of the 11th Civil Chamber of the Court of Cassation, Case No. 2024/6014 and Decision No. 2025/1044. However, despite the time ...

I bought a 0 km Ford Puma 1 year ago from authorised service and the driver window keys broke on their own, along with some chrome parts. I went to Ford service and explained the problem, only requesting that the driver window key controller be replaced under warranty, but Otokoç Ford service said t...

I am the owner of a 2020 Ford Kuga 1.5 Ecoblue Titanium. I purchased my vehicle approximately one year ago, and it currently has 78,000 kilometers on it. About a month ago, I noticed a noise coming from the timing chain in my vehicle. Based on my research and information gathered from user forums, i...

In December 2024, I purchased a Ford Kuga from Ford Çetaş in Manisa, Turkey. As of June 2025, my vehicle has started displaying an engine coolant warning. Although this vehicle is capable of reaching speeds of 240 km/h, the warning appears at speeds of only 100-110 km/h. I took the car back to the d...

Despite taking my 2023 Ford Focus to the service center 10 times due to persistent trim noise issues, I was told after each visit that “the problem was resolved, no noise detected,” and sent back — only for the same sounds to return the very next day. Even though the root cause of the problem is cle...

We purchased a 2024 Ford Focus Titanium Style on January 12, 2025, under my daughter’s disability report. From the moment we received the vehicle, we noticed serious electrical defects. I reported the issue to the Sakarya Ford Akgün dealership, where I had to wait 2 hours for a temporary fix. Unfort...

I took my Ford Focus, license plate 06 DFY 8**, chassis number WF0MXXGCHMLK89***, to authorised service (İzmir Çetaş) on June 11, 2025, for routine maintenance. During the service, they identified an oil leak from the upper cover, which I approved for repair. Since the upper cover would be opened, I...

I bought my 2024 Ford Kuga brand new, and since the day I purchased it, it hasn’t left the service center. The car starts to vibrate after reaching 120 km/h. I took it to an authorized service center where they initially said the wheel balance was off, made adjustments, and returned the car, but the...

In September 2024, I had the flywheel replacement and annual maintenance of my vehicle done at the authorized Ford Çetaş service. Because I used their service, they offered a complimentary "Ford 360" warranty, which they claimed would cover any mechanical failure, including parts and labor, for one ...

I wanted to share an update to the complaint I previously submitted, but I wasn’t able to upload it—probably because the issue I’m facing could potentially affect thousands of vehicles and users. Now, we’ve encountered yet another unexpected problem with our 2025 model Ford vehicle. In the mornings,...

My wife and I purchased a 2024 model, zero mileage Ford Focus Active Style model vehicle from Çetaş Mahmutbey Istanbul Turkey, an authorized Ford dealer, dated 12.03.2025. About a month later, a friend of mine noticed key marks on the bonnet nuts while inspecting the car out of curiosity and said th...

I am the owner of a Ford Kuga ST-Line 1.5 Ecoblue diesel vehicle, released on 23.12.2020. My car has only 59,000 km on it, and all maintenance has been carried out at authorized service centers. The issue is that my vehicle’s warranty expired in January. Before the warranty ended, I took the car twi...