Brand Overview: JustFly
JustFly is an online travel agency and flight booking platform founded in 2012. A subsidiary of FlightHub Group, the company helps travelers search, compare, and book flights, hotels, and travel-related services through its website and mobile platform.
Contact Info
Customer support email: [email protected]
Customer support phone: 1-800-717-5015
Industry and Operations
JustFly operates in the online travel and travel technology industry. The platform aggregates travel options from multiple airlines and travel providers, allowing customers to compare prices and manage bookings through a single service.
- Flight booking services
- Hotel reservations
- Travel package offerings
- Trip management and booking modifications
- Travel alerts and notifications
- Online customer support services
- Mobile and web-based travel booking platform
User Sentiment
User feedback is mixed, with complaints commonly related to cancellations, refunds, booking changes, and customer support responsiveness.
- Delays in receiving refunds after cancellations
- Difficulties modifying or canceling bookings
- Unexpected service fees and booking charges
- Long wait times for customer support
- Confusion regarding airline policies and booking conditions
- Issues with itinerary changes and travel credits
- Problems resolving flight disruptions
- Challenges obtaining compensation for canceled or delayed trips
Share Your Experience
If you've experienced issues with JustFly, you're not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.