5
Resolved
Justfly Customer Service Phone Number Down
August 1 8:33 PM9
I made a flight booking through Justfly and recently needed to cancel this ...reservation. On 22 July I tried to contact Justfly customer service for sup
JustFly
JustFly
Complaints
6 complaints
Please Help Me Change My Meal - JustFly
June 29 3:42 AM5
I booked a flight through Justfly under the name Bernadette W***, reservation number 293 102 981, for travel on July 21.... I am simply trying to add a vegetarian meal to this flight, but I have been kept on hold with Justfly customer service for 46 minutes and still have not been able to reach a live
JustFly's Prices Were Higher Than Promised
February 7, 2024 7:05 PM114
At first, I booked my flight with JustFly since it appeared to be the most budget-friendly option among all the Expedia ...options. Unfortunately, compared to booking with a trustworthy airline, the final price was higher due to all the hidden fees. The cost of our international ticket did not even inc
JustFly Provided Incomplete Refund, Charged Hidden Fee
February 7, 2024 4:27 PM104
On December 27, 2023, I had to cancel my MUC Munich, Germany to SFO San Francisco, CA flight due to a traffic accident. ...As usual, I had purchased a protection plan for this flight. During my conversation with a customer representative, I was told there would be a small deduction and the rest of the
JustFly Website Is Not Safe To Use
February 7, 2024 1:56 PM111
I purchased a flight ticket from the JustFly website, totaling $1000. Additionally, I bought insurance to protect my tic...ket in case of any possible plan changes. When I faced an emergency and needed to cancel my flight, I called customer service through the website. A representative named Alice Mir*
JustFly Customer Service Attempted To Overcharge For Flight Reschedule
February 7, 2024 11:07 AM94
On February 4, 2024, I purchased a United Airlines trip from Paris (PAR) to New York (NYC) for February 14, 2024, via Ju...stFly. However, two days later, a sudden change in my work schedule forced me to postpone the journey for four days. When I phoned customer service to seek the change, they demande
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Brand Overview: JustFly
JustFly is an online travel agency and flight booking platform founded in 2012. A subsidiary of FlightHub Group, the company helps travelers search, compare, and book flights, hotels, and travel-related services through its website and mobile platform.
Contact Info
Customer support email: [email protected]
Customer support phone: 1-800-717-5015
Industry and Operations
JustFly operates in the online travel and travel technology industry. The platform aggregates travel options from multiple airlines and travel providers, allowing customers to compare prices and manage bookings through a single service.
- Flight booking services
- Hotel reservations
- Travel package offerings
- Trip management and booking modifications
- Travel alerts and notifications
- Online customer support services
- Mobile and web-based travel booking platform
User Sentiment
User feedback is mixed, with complaints commonly related to cancellations, refunds, booking changes, and customer support responsiveness.
- Delays in receiving refunds after cancellations
- Difficulties modifying or canceling bookings
- Unexpected service fees and booking charges
- Long wait times for customer support
- Confusion regarding airline policies and booking conditions
- Issues with itinerary changes and travel credits
- Problems resolving flight disruptions
- Challenges obtaining compensation for canceled or delayed trips
Share Your Experience
If you've experienced issues with JustFly, you're not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.