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JustFly

JustFly Logo
JustFly

Complaints

5 complaints
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Please Help Me Change My Meal - JustFly

June 29 3:42 AM5

I booked a flight through Justfly under the name Bernadette W***, reservation number 293 102 981, for travel on July 21....

JustFly's Prices Were Higher Than Promised

February 7, 2024 7:05 PM114

At first, I booked my flight with JustFly since it appeared to be the most budget-friendly option among all the Expedia ...

JustFly Provided Incomplete Refund, Charged Hidden Fee

February 7, 2024 4:27 PM104

On December 27, 2023, I had to cancel my MUC Munich, Germany to SFO San Francisco, CA flight due to a traffic accident. ...

JustFly Website Is Not Safe To Use

February 7, 2024 1:56 PM111

I purchased a flight ticket from the JustFly website, totaling $1000. Additionally, I bought insurance to protect my tic...

JustFly Customer Service Attempted To Overcharge For Flight Reschedule

February 7, 2024 11:07 AM94

On February 4, 2024, I purchased a United Airlines trip from Paris (PAR) to New York (NYC) for February 14, 2024, via Ju...

Brand Overview: JustFly

JustFly is an online travel agency and flight booking platform founded in 2012. A subsidiary of FlightHub Group, the company helps travelers search, compare, and book flights, hotels, and travel-related services through its website and mobile platform.

Contact Info

Customer support email: [email protected]

Customer support phone: 1-800-717-5015

Industry and Operations

JustFly operates in the online travel and travel technology industry. The platform aggregates travel options from multiple airlines and travel providers, allowing customers to compare prices and manage bookings through a single service.

  • Flight booking services
  • Hotel reservations
  • Travel package offerings
  • Trip management and booking modifications
  • Travel alerts and notifications
  • Online customer support services
  • Mobile and web-based travel booking platform

User Sentiment

User feedback is mixed, with complaints commonly related to cancellations, refunds, booking changes, and customer support responsiveness.

  • Delays in receiving refunds after cancellations
  • Difficulties modifying or canceling bookings
  • Unexpected service fees and booking charges
  • Long wait times for customer support
  • Confusion regarding airline policies and booking conditions
  • Issues with itinerary changes and travel credits
  • Problems resolving flight disruptions
  • Challenges obtaining compensation for canceled or delayed trips

Share Your Experience

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