I haven't been able to access my MoneyPay account for almost a week because it's been suspended. Please help me reopen i...t and stop wasting time worrying about the security of my account, which is the reason for the suspension. I really need this. Thank you.
My MoneyPay account was suspended, and I don’t know the reason why. I need my MoneyPay account back—please reopen it. Th...is is my card account: 5313 2505 5028 4***. IBAN number: TR150013400001820135600***. I don’t know my “account number” because I can’t access my MoneyPay account.
On June 25, I made a purchase at Migros using the MoneyPay payment system. However, I was shocked to see that the same a...mount—₺320—was charged three separate times for what appears to be the exact same transaction. In addition, a fourth charge of ₺335 was also processed that same day. In total, ₺1,2
I submitted a request form along with my identity information to request a refund for my money, but they still haven’t b...een able to help. You keep saying “just call us,” and I do, but there’s never a solution. Every time I call, I’m either put on hold for too long or told that the issue will be esca
I transferred money to my MoneyPay account, and immediately after that, my account was suspended. Please resolve this is...sue as soon as possible and reopen my account. My wife is trying to shop, and this situation is causing us problems. We had plans that now have to be put on hold because we cannot
Good morning! I am a MoneyPay user, and I urgently require a complete report of all transactions on my account from the ...last 48 hours. This information is crucial for me as I'm facing an issue with Binance, and without these details, I can't progress or clearly explain my situation. I’ve already con
Hello, my Moneypay account has been suspended. I transferred money to my Moneypay account, and it was suspended immediat...ely after the transaction. Please fix this issue as soon as possible and reopen my account. The account details are provided in the picture. The message I received says, "For secur
On January 17, 2025, I transferred ₺9631 to my Enpara IBAN (TR95**************************36) at midnight, but the amoun...t has yet to appear in my account. It has been over 12 hours, and the issue remains unresolved. How can such a simple EFT transaction fail in this manner? I trusted the system to
On December 23, 2024, I ordered a meal from Migros, but the order was later canceled. Despite three weeks passing, the p...ayment has still not been refunded to my account. It seems that the immense profits Migros earns are not enough, as they have now introduced something called MoneyPay, which only a
Hello, I have been using the MoneyPay app for months and regularly make my ...Migros purchases by uploading funds to the MoneyPay wallet. Recently, I not
The MoneyPay app took ₺10,000 from me and closed my account! I can’t access my money or get in touch with anyone for hel...p! On Saturday, November 30, 2024, I transferred ₺10,000 to my Money Club account to take advantage of a Money campaign, which offered ₺1,000 back after spending ₺10,000. However,
On July 19, 2024, MoneyPay made six high-value unauthorized withdrawals from my credit card without my knowledge or cons...ent. This incident has left me feeling violated and deeply concerned about the security of my financial information. I'm appalled at the lack of security measures in place. How ca
I transferred money to my own MoneyPay account, and now my account has been suspended due to "risk," pending review by t...he risk and compliance team. I fail to understand how transferring money from one account in my name to another poses any risk. No other payment wallet in Turkey has such an issue,
On May 8, 2024, I made a purchase for a 5-liter bottle of Komili sunflower oil for 90 ₺ from an advertisement on Faceboo...k. Unfortunately, my MoneyPay account was charged 2,679.03 ₺ instead. Upon reaching out to Epttavm, they refuted the existence of the order and asserted that the account in questio
I made two MoneyPay balance loads through the Migros cashier, and in both cases, my balance wasn't loaded, it doesn't sh...ow up on the app. The first time, you said there was a new identity verification, but this process couldn't be completed through the app because your developers couldn't properly d
I ended up facing legal action from Türk Finansman company because I forgot to complete a MoneyPay transaction. Even tho...ugh the payment was settled promptly upon discovery, the e-Government Risk Center report indicates an ongoing legal pursuit. Attention Türk Finansman company: Please address this m
"You didn't call!"
I'm concerned about the safety of my MoneyPay account. We won't be able to recover it if it falls into the wrong hands. ...Could you please help me as soon as possible? We believe that only MoneyPay should have access to critical information and that they should bear sole responsibility. It's terrifyin
I was surprised to learn today that MoneyPay, a mobile app, had deducted 1,510 Turkish Lira from my account without my k...nowledge or consent. I've never used this app before, and I'm determined to reclaim my money. Otherwise, I will not hesitate to file a formal complaint and initiate all necessary l
Moneypay took money from my debit card claiming it was for a credit card fee payment. I received a response stating that... my complaint is being evaluated and they will provide me with further updates. It has been a month, but still haven't received any communication from them or received a refund. I
After downloading the Money pay application, defining my Pro card and confirming my ID, on 08.07.2023 at 22:50, I receiv...ed a message saying congratulations, 10 TL has been defined to your Pro card, but for some reason it is not reflected in my balance. Although I have connected to the customer repre
On May 17, I put 1,000 tl into my MoneyPay account, but when I checked, my money was gone. Even though I have proof in t...he form of a receipt and a transaction number, I can't find the money. It's been 33 days of never-ending frustration, and no one has helped. Even though I talked to Akbank, MoneyPa
Money Pay, the digital payment platform, just randomly froze my account even though I got 5,000 TL from Yapı Kredi Bank ...on June 5th, 2023. No idea why. this suspension is unreasonable and let alone illegal. Nothing untoward was going on, I acted according to all of their rules and regulations, what
Moneypay does not return my money, although I have notified me many times, I have never seen a positive return to my sid...e, they have called only a few times, they say they will take care of it, they have not been able to return fifty TL for two months, I have not seen another company that is not rel
