MoneyPay

I haven't been able to access my MoneyPay account for almost a week because it's been suspended. Please help me reopen it and stop wasting time worrying about the security of my account, which is the reason for the suspension. I really need this. Thank you.

My MoneyPay account was suspended, and I don’t know the reason why. I need my MoneyPay account back—please reopen it. This is my card account: 5313 2505 5028 4***. IBAN number: TR150013400001820135600***. I don’t know my “account number” because I can’t access my MoneyPay account.

On June 25, I made a purchase at Migros using the MoneyPay payment system. However, I was shocked to see that the same amount—₺320—was charged three separate times for what appears to be the exact same transaction. In addition, a fourth charge of ₺335 was also processed that same day. In total, ₺1,2...

I loaded funds into my Money Wallet using my own credit card—same name, same personal account. Despite that, the transaction was flagged as a "suspicious activity," and now I can’t even access my own Money Wallet account. I find this completely unreasonable. Why would transferring money from my own ...

I submitted a request form along with my identity information to request a refund for my money, but they still haven’t been able to help. You keep saying “just call us,” and I do, but there’s never a solution. Every time I call, I’m either put on hold for too long or told that the issue will be esca...

My company unfortunately uses the MoneyPay app to load our meal balances. For the past one full month, I have been unable to access my meal balance because MoneyPay has failed to update my mobile number linked to the card. I have called their customer service 15 times trying to fix this simple issu...

Good morning! I am a MoneyPay user, and I am currently facing a major issue. After logging out of my account, I have been completely unable to log back in. No matter what I try, the system refuses to grant me access to my own account. I have even attached screenshots showing that I logged out and i...

I used my MoneyPay account to purchase gold on April 25, 2025, just like I had before. However, right after completing the transaction, my account was suddenly suspended, flagged as a "suspicious activity" — without any prior notice or explanation. I have two important questions: Who reported my t...

I transferred money to my MoneyPay account, and immediately after that, my account was suspended. Please resolve this issue as soon as possible and reopen my account. My wife is trying to shop, and this situation is causing us problems. We had plans that now have to be put on hold because we cannot ...

Good morning! I am a MoneyPay user, and I urgently require a complete report of all transactions on my account from the last 48 hours. This information is crucial for me as I'm facing an issue with Binance, and without these details, I can't progress or clearly explain my situation. I’ve already con...

Hello, my Moneypay account has been suspended. I transferred money to my Moneypay account, and it was suspended immediately after the transaction. Please fix this issue as soon as possible and reopen my account. The account details are provided in the picture. The message I received says, "For secur...

On January 17, 2025, I transferred ₺9631 to my Enpara IBAN (TR95**************************36) at midnight, but the amount has yet to appear in my account. It has been over 12 hours, and the issue remains unresolved. How can such a simple EFT transaction fail in this manner? I trusted the system to ...

On December 23, 2024, I ordered a meal from Migros, but the order was later canceled. Despite three weeks passing, the payment has still not been refunded to my account. It seems that the immense profits Migros earns are not enough, as they have now introduced something called MoneyPay, which only a...

The MoneyPay app took ₺10,000 from me and closed my account! I can’t access my money or get in touch with anyone for help! On Saturday, November 30, 2024, I transferred ₺10,000 to my Money Club account to take advantage of a Money campaign, which offered ₺1,000 back after spending ₺10,000. However, ...

I have been using the MoneyPay app with a set limit of 5,000 TL. Without my consent, they increased my limit to 7,000 TL. As a conscious consumer, I requested to have the limit reduced to 4,000 TL. However, instead of adjusting it to my requested amount, they inexplicably reduced my limit to zero. ...

On July 19, 2024, MoneyPay made six high-value unauthorized withdrawals from my credit card without my knowledge or consent. This incident has left me feeling violated and deeply concerned about the security of my financial information. I'm appalled at the lack of security measures in place. How ca...

I transferred money to my own MoneyPay account, and now my account has been suspended due to "risk," pending review by the risk and compliance team. I fail to understand how transferring money from one account in my name to another poses any risk. No other payment wallet in Turkey has such an issue,...

On May 8, 2024, I made a purchase for a 5-liter bottle of Komili sunflower oil for 90 ₺ from an advertisement on Facebook. Unfortunately, my MoneyPay account was charged 2,679.03 ₺ instead. Upon reaching out to Epttavm, they refuted the existence of the order and asserted that the account in questio...

I made two MoneyPay balance loads through the Migros cashier, and in both cases, my balance wasn't loaded, it doesn't show up on the app. The first time, you said there was a new identity verification, but this process couldn't be completed through the app because your developers couldn't properly d...

I ended up facing legal action from Türk Finansman company because I forgot to complete a MoneyPay transaction. Even though the payment was settled promptly upon discovery, the e-Government Risk Center report indicates an ongoing legal pursuit. Attention Türk Finansman company: Please address this m...