On November 17, I submitted a request for private English lessons through Superprof and paid $7. However, even though I canceled my lesson request, the refund has not been issued for the past 2–3 days. I also have not received any information regarding the refund process.
I request that this issue be resolved as soon as possible and that the amount I paid be refunded to me. In addition, I want to make sure no charges are taken from my account next month. Although I emailed customer service, my issue has still not been resolved. I kindly ask for assistance.
On Sunday, August 10, I applied to take a lesson from a tutor through the Superprof website. The fee displayed for sending a lesson request was ₺259, but ₺270.84 was actually withdrawn from my account. It was stated that the payment would be refunded if the tutor didn’t accept my request. However, t...
I clicked on the profile of a tutor named M** on Superprof** to contact them, and in the prompt that appeared, I selected the option that said “request now.” I was then asked to enter my credit card information. Since this step appeared to be mandatory in order to access the service and contact the ...
About nine days ago, I paid ₺260 by credit card on Superprof to take a trial lesson with A** G*****. However, after two days without any response to my lesson request, I canceled it. The site shows that the request was canceled, and normally, when a lesson is not accepted, the payment should be auto...
I wanted to take a lesson on Superprof, so I entered my card details as requested. The payment was successfully withdrawn, but since the tutor wasn’t available, the lesson was canceled. However, my payment was never refunded. It has now been two days, and I still haven’t received my money back. I c...
I recently discovered that Superprof has been charging my Garanti Bank account/card without my knowledge for approximately 11 months, at about $7 per month, resulting in a total unauthorized charge of roughly $71. During this entire period, I did not receive any service from Superprof, did not atten...
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