On November 17, I submitted a request for private English lessons through Superprof and paid $7. However, even though I canceled my lesson request, the refund has not been issued for the past 2–3 days. I also have not received any information regarding the refund process.
I request that this issue be resolved as soon as possible and that the amount I paid be refunded to me. In addition, I want to make sure no charges are taken from my account next month. Although I emailed customer service, my issue has still not been resolved. I kindly ask for assistance.
On Sunday, August 10, I applied to take a lesson from a tutor through the Superprof website. The fee displayed for sending a lesson request was ₺259, but ₺270.84 was actually withdrawn from my account. It was stated that the payment would be refunded if the tutor didn’t accept my request. However, t...
I clicked on the profile of a tutor named M** on Superprof** to contact them, and in the prompt that appeared, I selected the option that said “request now.” I was then asked to enter my credit card information. Since this step appeared to be mandatory in order to access the service and contact the ...
About nine days ago, I paid ₺260 by credit card on Superprof to take a trial lesson with A** G*****. However, after two days without any response to my lesson request, I canceled it. The site shows that the request was canceled, and normally, when a lesson is not accepted, the payment should be auto...
I recently discovered that Superprof has been charging my Garanti Bank account/card without my knowledge for approximately 11 months, at about $7 per month, resulting in a total unauthorized charge of roughly $71. During this entire period, I did not receive any service from Superprof, did not atten...
Money was withdrawn from my account through Superprof even though I haven’t booked any lessons or agreed with any tutor. I would like to know why this happened. I haven’t made any arrangements with a teacher, and at this point, I’m not planning to take lessons because I haven’t found a suitable tut...
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