I purchased a monthly Superprof Student Pass for IDR 130,000 on 11 May 2026 in Pekanbaru, Indonesia. After paying, I contacted the tutor on the same day, but the tutor did not respond to my messages at all. Because of this lack of response, I was unable to use the service I paid for and decided that I wanted to cancel. I then contacted Superprof customer service about this issue and explained that the tutor was not responding. Their only response so far has been to tell me to wait, and no concrete solution or refund has been provided. My payment reference is #10234303. Since I could not benefit from the lessons due to the tutor’s lack of response, I kindly request a full refund of IDR 130,000 and the cancellation of my Student Pass subscription so that I am not charged again in the future. For contact regarding this complaint, my phone number is +62851351447** and my email address is raisasalsabila.arw*****@gmail.com.
I subscribed to the Superprof Student Pass on 18 March 2024 in order to use a tutor at that time. I was not aware that this was a recurring monthly subscription, and after that initial use in March 2024 I did not use the service again at any time. Only on 8 December 2025 did I realise that the Stude...
Last night, I paid ₺259 for a subscription on the Superprof platform. It was clearly stated on the site that the subscription fee would only be charged after my tutor request was accepted. However, the payment was processed even though no tutor accepted my request, and the amount was withdrawn from ...
On Sunday, August 10, I applied to take a lesson from a tutor through the Superprof website. The fee displayed for sending a lesson request was ₺259, but ₺270.84 was actually withdrawn from my account. It was stated that the payment would be refunded if the tutor didn’t accept my request. However, t...
About nine days ago, I paid ₺260 by credit card on Superprof to take a trial lesson with A** G*****. However, after two days without any response to my lesson request, I canceled it. The site shows that the request was canceled, and normally, when a lesson is not accepted, the payment should be auto...
On April 2, 2024, I purchased a one-month service through Superprof. However, even though I did not use the service after that date, I recently discovered that ₺200 has been automatically withdrawn from my Akbank credit card every month for the past 17 months — totaling ₺3,400 (17×₺200). The most re...
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