I have been waiting for my flight for hours and SunExpress refuses to cover the airport expenses. What is the most effective way to proceed?

On July 16, 2025, I had a ticket for a flight from Antalya to Nice, with a connection in Frankfurt. The itinerary was purchased via Lufthansa’s website, but the first leg of the flight was operated by SunExpress. Unfortunately, due to delays and extremely poor coordination, I was unable to make my c...

I am absolutely furious with SunExpress! We arrived at the airport for our June 20, 2025, 1:15 PM flight, only to discover it was delayed! They "forgot" to inform us! The plane was supposedly at the gate, yet we were told there was no aircraft. There was no logical reason, no explanation, and most i...

I’m very disappointed with SunExpress for rescheduling all morning flights between Spain and Portugal, including the one booked under passenger name G***** S***. Our original itinerary allowed for one full day in Barcelona, but the sudden change pushed our flight departure 4 hours later—completely r...

I had a flight with SunExpress scheduled to depart at 06:20, but what followed was an absolute nightmare. First, they announced a delay and said the plane would depart at 07:20. Then they came back and pushed it again to 07:50. Still, no plane. Their excuse? “The aircraft isn’t ready yet.” But the p...

On the morning of February 23, I arrived at Antalya Airport for my XQ110 flight at 06:05. While waiting, I noticed a SunExpress staff member struggling to communicate in English with a passenger who clearly didn’t understand. Seeing this, I offered to help in French, as I speak the language. Instea...

On February 23, 2025, my Trabzon-Izmir SunExpress flight was originally scheduled for 19:10, but it was delayed multiple times—first to 00:45, then 01:00, and we finally took off at 01:50. Because of this severe delay, I struggled to find transportation in Izmir and ended up paying for a taxi at 4 ...

I have been stranded in Izmir for three days due to bad weather, waiting for my SunExpress flight. My travel agency booked me on a 6:15 AM flight, but when I arrived at the airport, I was shocked to learn it was canceled—with no email, no message, and no warning. Dozens of passengers were left in th...

SunExpress Airlines Gaziantep-Izmir flight scheduled for February 13, 2025, at 08:20 was first postponed from 11:30 to 13:30. Since I had to travel from Kilis by air, I was left stranded on the roads after leaving home early. The taxi fare was also unreasonably high, and I had to pay ₺1800. All my m...

I purchased a SunExpress ticket through Turna, which clearly stated that hand luggage was included. However, at the airport, I was suddenly told that a regular backpack doesn’t qualify as hand luggage—even though my ticket never specified any such restriction. I showed my ticket, but the staff refus...

Due to a delayed SunExpress flight, I had to purchase tickets from another airline to reach my destination. However, the delays caused me to miss both flights, leaving me stranded. When I requested a resolution or compensation, SunExpress rejected my request outright without any consideration for th...

SunExpress Airlines changed the route because they could not fill the plane with enough passengers. As a result, they delayed the flight by 6 hours for Gaziantep passengers and 2 hours for Adana passengers. This decision caused significant inconvenience to everyone on board, disrupting their travel ...

On December 23, 2024, I booked a ticket for the 19:10 Düsseldorf-Ankara SunExpress flight. Although this was my first experience with the airline, I trusted its reputation as a corporate and reliable company. However, the experience was far from satisfactory. Upon arriving at the airport, I encount...

I was on SunExpress flight XQ793 from Frankfurt to Ankara, which was unexpectedly diverted to Antalya. The reason given was fog in Ankara, yet at the same time, four other planes successfully landed there. This raises serious questions about the real reason for the diversion. Adding to the frustrat...

On the 17:40 SunExpress flight COV-ADB (PNR: FEAQ27), the plane stopped on the runway just as it was about to take off. At 18:40, cabin crew announced that the aircraft needed refueling—a process that occurred while passengers were still on board. Refueling a plane with passengers onboard is highly...

I’m filing a complaint against SunExpress. Our COV-AYT flight, originally scheduled for 9:05 AM, was delayed three times and eventually rescheduled to 11:10 AM. Yet, the plane still hasn’t arrived. The authorities provided us with water and soda as a token for our patience, but this doesn’t make up ...

Our SunExpress flight XQ826 from Sarajevo, scheduled for July 21, was delayed for 22 hours without any prior notification. We only found out about the delay from an airline employee, and no SunExpress staff informed us about our rights or offered any explanation during the entire wait. When we reque...

I am disappointed with Sunexpress regarding the AYT-OTP flight on October 2, 2024, scheduled for 16:45 under reservation ANJJ2B. The flight was delayed to 17:20, but by 17:40, it still had not taken off. Sunexpress failed to operate the flight with its own aircraft and fleet, leading to a dangerous ...

I’m writing this while waiting at the airport, feeling extremely frustrated. Our SunExpress flight scheduled for 09:00 was delayed by 3 hours just to accommodate a couple of passengers. We have been here since 7 AM, and the airline staff have been completely unresponsive, refusing to engage with us....

On August 16, 2024, our SunExpress flight scheduled for 09:45 AM departed at 03:45 PM. When I arrived at the airport early in the morning with my two young children, we were informed that the flight would be delayed by 4 hours and 55 minutes. There was no notification via SMS or email. We ended up w...

On August 28, 2024, my wife, my son, and I were scheduled to fly from Eindhoven to Antalya with SunExpress Airlines at 10:05 AM. The flight was first delayed to 1:55 PM, then to 4:05 PM, and eventually rescheduled to 11:20 AM on August 29, 2024. When I spoke with a SunExpress representative on the p...

Today, September 2, 2024, at 1:45 PM, we arrived at the airport at 11:30 AM to see off my Belgian friend on SunExpress flight WQ550 from Antalya to Brussels. The plane didn't depart at 1:45 PM as scheduled but instead took off at 3:10 PM. Moreover, passengers had to endure a long walk and then take ...

I had a flight with SunExpress from Ankara to Düsseldorf, and it was a complete disaster. On the outbound trip, the flight was delayed by 50 minutes. On the return, the airport staff were incredibly rude and unprofessional. Our flight was scheduled for 20:05, and we checked in our baggage around 19:...

On 02.08.2024, I purchased a ticket from Sunexpress for a flight scheduled at 08:20. After checking in, I received a late-night email about the delay. The flight was not just delayed once but four times, resulting in a 10-hour delay. The only explanation given was 'operational reasons.' I had opted ...

Yesterday evening, the Düsseldorf flight, which was supposed to depart at 20:05, was delayed by approximately 7-8 hours. As a result, my mother, who was supposed to arrive in Ankara at 00:35, could only reach Ankara around 8 AM. Due to the Trabzon flight being at 7 AM, she missed the connection and ...