On the 17:40 SunExpress flight COV-ADB (PNR: FEAQ27), the plane stopped on the runway just as it was about to take off. At 18:40, cabin crew announced that the aircraft needed refueling—a process that occurred while passengers were still on board.
Refueling a plane with passengers onboard is highly concerning, and forcing people to wait inside the aircraft for over an hour without clear communication about the flight status is unacceptable. We remain on the plane with no updates on when the flight will depart.
SunExpress, this level of disorganization and disregard for passenger comfort and safety is unacceptable. I demand a detailed explanation and steps to prevent such issues in the future.
I had a flight with SunExpress scheduled to depart at 06:20, but what followed was an absolute nightmare. First, they announced a delay and said the plane would depart at 07:20. Then they came back and pushed it again to 07:50. Still, no plane. Their excuse? “The aircraft isn’t ready yet.” But the p...
On October 23, 2025, during SunExpress flight XQ137 from Munich to Antalya, our flight — which was scheduled to depart at 4:50 PM — did not take off until approximately 5:40 PM. During the flight, the captain announced that his flight hours had expired, and we were diverted to Izmir, where we have n...
SunExpress Airlines has completely disappointed me by causing a 7-hour flight delay. My flight, which was originally scheduled for 7:45 a.m., has been repeatedly rescheduled. It's now after 2:00 p.m., and every passenger is still waiting. This level of absurdity is unacceptably high; I will no longe...
Flight Delay, Lack of Communication, and Refund Request — Flight XQ7614 from Antalya on October 24, 2025 On October 24, 2025, I traveled on SunExpress flight XQ7614, which was scheduled to depart from Antalya Airport at 9:40 AM. However, the flight was delayed for a considerable period, and no anno...
I’m filing a complaint against SunExpress. Our COV-AYT flight, originally scheduled for 9:05 AM, was delayed three times and eventually rescheduled to 11:10 AM. Yet, the plane still hasn’t arrived. The authorities provided us with water and soda as a token for our patience, but this doesn’t make up ...
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