I am disappointed with Sunexpress regarding the AYT-OTP flight on October 2, 2024, scheduled for 16:45 under reservation ANJJ2B. The flight was delayed to 17:20, but by 17:40, it still had not taken off. Sunexpress failed to operate the flight with its own aircraft and fleet, leading to a dangerous situation by transferring the responsibility to the charter airline, Tailwind, which was not equipped for the flight.
This created serious safety concerns, especially for families with children on board. The service and flight experience were both highly unsatisfactory, leaving me with deep regret for choosing Sunexpress. I urge Sunexpress to address this issue and ensure such negligence doesn’t happen again. Please resolve this matter promptly.
I recently experienced significant delays on both my outbound and return flights with SunExpress Airlines, causing considerable inconvenience and frustration. On May 30, 2024, I was booked on a 10:00 PM flight to Antalya. I arrived at the airport early, only to face repeated delays. We were the last...
On August 16, 2024, our SunExpress flight scheduled for 09:45 AM departed at 03:45 PM. When I arrived at the airport early in the morning with my two young children, we were informed that the flight would be delayed by 4 hours and 55 minutes. There was no notification via SMS or email. We ended up w...
I purchased a SunExpress ticket for August 9, 2024, with a 09:05 flight from Çukurova to Antalya, and then connecting from Antalya to Zurich. Upon contacting customer service, I was incorrectly informed that my flight was canceled, and I was advised to request a refund. I proceeded with the refund, ...
We experienced significant issues with SunExpress on two flights: one on July 18, 2024, which was canceled, and another on July 20, 2024, that was delayed by 14 hours. The SunExpress staff at the airport assured us that we were entitled to compensation for both flights. However, after submitting a f...
On July 01, 2024, at 07:55, I had a Sunexpress flight XQ300, with T8TB2M and hadxua PNR codes, from Antalya to Cyprus. Our flight was delayed by 12 hours on the first attempt (until 20:00) and 3.5 hours on the second attempt (until 23:30). The plane took off around 01:10 on July 02, 2024. By the tim...
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