On August 16, 2024, our SunExpress flight scheduled for 09:45 AM departed at 03:45 PM. When I arrived at the airport early in the morning with my two young children, we were informed that the flight would be delayed by 4 hours and 55 minutes. There was no notification via SMS or email. We ended up waiting 6 hours, including an hour sitting on the plane before takeoff. We were supposed to arrive at our hotel in time for lunch but barely made it for dinner. Due to the delay, we missed an important evening event, resulting in financial losses.
Additionally, there was inconsistent information from airport staff and the call center regarding the reason for the delay. We were told refreshments would be provided, but they were only given an hour before the flight finally took off. We were severely inconvenienced, and to make matters worse, we were told we had no right to compensation. It seems like compensation would only be considered if something catastrophic happened. This experience has been extremely disappointing.
On 02.08.2024, I purchased a ticket from Sunexpress for a flight scheduled at 08:20. After checking in, I received a late-night email about the delay. The flight was not just delayed once but four times, resulting in a 10-hour delay. The only explanation given was 'operational reasons.' I had opted ...
We experienced significant issues with SunExpress on two flights: one on July 18, 2024, which was canceled, and another on July 20, 2024, that was delayed by 14 hours. The SunExpress staff at the airport assured us that we were entitled to compensation for both flights. However, after submitting a f...
I am absolutely furious with SunExpress! We arrived at the airport for our June 20, 2025, 1:15 PM flight, only to discover it was delayed! They "forgot" to inform us! The plane was supposedly at the gate, yet we were told there was no aircraft. There was no logical reason, no explanation, and most i...
On August 28, 2024, my wife, my son, and I were scheduled to fly from Eindhoven to Antalya with SunExpress Airlines at 10:05 AM. The flight was first delayed to 1:55 PM, then to 4:05 PM, and eventually rescheduled to 11:20 AM on August 29, 2024. When I spoke with a SunExpress representative on the p...
SunExpress caused significant distress to me and my family. Our flight on June 30, 2024, was canceled without any prior notice, leaving us stranded at Kuwait Airport. My family was on a visitor visa, and due to the flight cancellation, I had to pay for another flight ticket out of my own pocket to l...
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