Our SunExpress flight XQ826 from Sarajevo, scheduled for July 21, was delayed for 22 hours without any prior notification. We only found out about the delay from an airline employee, and no SunExpress staff informed us about our rights or offered any explanation during the entire wait. When we requested compensation according to civil aviation regulations, we were told we weren’t entitled to any.
I’ve repeatedly asked SunExpress to explain why we aren’t eligible for compensation, but I haven’t received a clear answer. How is it possible that we suffered a loss of ₺7,000, which amounts to a full day of our 8-day tour, and no one is held accountable? SunExpress, please clarify under which regulations we are being denied compensation.
Flight Delay, Lack of Communication, and Refund Request — Flight XQ7614 from Antalya on October 24, 2025 On October 24, 2025, I traveled on SunExpress flight XQ7614, which was scheduled to depart from Antalya Airport at 9:40 AM. However, the flight was delayed for a considerable period, and no anno...
On July 01, 2024, at 07:55, I had a Sunexpress flight XQ300, with T8TB2M and hadxua PNR codes, from Antalya to Cyprus. Our flight was delayed by 12 hours on the first attempt (until 20:00) and 3.5 hours on the second attempt (until 23:30). The plane took off around 01:10 on July 02, 2024. By the tim...
I am absolutely furious with SunExpress! We arrived at the airport for our June 20, 2025, 1:15 PM flight, only to discover it was delayed! They "forgot" to inform us! The plane was supposedly at the gate, yet we were told there was no aircraft. There was no logical reason, no explanation, and most i...
We experienced significant issues with SunExpress on two flights: one on July 18, 2024, which was canceled, and another on July 20, 2024, that was delayed by 14 hours. The SunExpress staff at the airport assured us that we were entitled to compensation for both flights. However, after submitting a f...
I traveled from Izmir to Vienna with SunExpress Airlines on June 30th. Our flight was delayed by about 4 hours due to fires around Izmir. I understand...
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