I purchased a SunExpress ticket through Turna, which clearly stated that hand luggage was included. However, at the airport, I was suddenly told that a regular backpack doesn’t qualify as hand luggage—even though my ticket never specified any such restriction. I showed my ticket, but the staff refused to help.
To make matters worse, the baggage fee, which was €40 before check-in, was increased to €160 for two people during boarding. This is blatant overcharging! I called SunExpress support twice, waited a long time on hold, and still received no assistance. The staff was extremely rude, and neither SunExpress nor Turna took responsibility—each blamed the other.
Additionally, my flight, which was supposed to depart at 11:00 AM, was delayed. They first announced a 1-hour delay, but in the end, the plane took off 2 hours later at 1:00 PM. No explanation, no proper communication, and no compensation.
This experience was completely unacceptable. I will never book with SunExpress or Turna again. I demand a refund for the unfair baggage charge and an explanation for the delay. Fix this issue now!
I am extremely frustrated with SunExpress for their unfair treatment. Even though I had more than 45 minutes before departure, the staff delayed the process by focusing on baggage instead of issuing my boarding pass. As a result, they later claimed there wasn’t enough time for check-in and denied me...
I encountered an issue with SunExpress’s online check-in system, which wouldn’t allow me to complete the process due to a system error. As a result, I had to check in at the airport, where I was charged an additional fee. I explained the situation to the SunExpress staff at the counter, but they re...
On February 20, 2025, I flew from Paris to İzmir with SunExpress, and my experience was a complete disappointment. When I went to purchase baggage allowance, I was shocked to see that I had already been charged €80. Since I had already passed through passport control, I contacted customer service fo...
My encounter on SunExpress aircraft XQ 745 (Amsterdam-Konya) on February 1 really irritates me. Knowing that our bags weighed 13 kg over the limit, I purchased for an additional 15 kg of luggage allowance (₺2793) when I checked online for seats 32A-B. We checked in our 30 kilogram, 23 kg, and 20 kg...
On June 8, 2024, I flew Sunexpress flight XQ917 from Paris CDG Airport to Izmir. During check-in, my baggage allowance was not recognized, forcing me to pay extra fees. In February, I purchased round-trip Sunlight Tariff tickets for two adults and two children, including 10kg extra baggage for both ...
Comments