SunExpress Airlines Gaziantep-Izmir flight scheduled for February 13, 2025, at 08:20 was first postponed from 11:30 to 13:30. Since I had to travel from Kilis by air, I was left stranded on the roads after leaving home early. The taxi fare was also unreasonably high, and I had to pay ₺1800. All my meetings and appointments in Izmir were disrupted, leaving me in a difficult situation. To make matters worse, there was no proper communication or support from the airline regarding alternative solutions. I received an email stating that there would be no compensation for the delay, even though it was beyond my control and caused significant inconvenience. How is this six-hour loss supposed to be compensated?
On February 23, 2025, my Trabzon-Izmir SunExpress flight was originally scheduled for 19:10, but it was delayed multiple times—first to 00:45, then 01:00, and we finally took off at 01:50. Because of this severe delay, I struggled to find transportation in Izmir and ended up paying for a taxi at 4 ...
When I booked my flight on SunExpress from Izmir to Gaziantep on March 11, 2023, I chose the "cancel guarantee" option. For this choice, I had to pay an extra fee. After some time had passed, I realized that I had bought a ticket in the wrong direction. I called the customer service number to ask to...
My Sunexpress flight XQ840 from Izmir ADB to London Stansted on July 18 was delayed despite Izmir ADB Airport being open at 11:30 PM. I received an email at 1:41 AM stating the flight was canceled. According to regulations, for international flights between 1500 km and 3500 km, I am entitled to a €4...
I have been stranded in Izmir for three days due to bad weather, waiting for my SunExpress flight. My travel agency booked me on a 6:15 AM flight, but when I arrived at the airport, I was shocked to learn it was canceled—with no email, no message, and no warning. Dozens of passengers were left in th...
On October 9, 2024, I was scheduled to fly from Izmir Airport (ADB) to Samarkand Airport at 20:40. I arrived at the airport around 17:30 and noticed a large group in front of the SunExpress office. That’s when I found out my flight had been canceled. I was informed that the earliest available flight...
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