SunExpress Airlines Gaziantep-Izmir flight scheduled for February 13, 2025, at 08:20 was first postponed from 11:30 to 13:30. Since I had to travel from Kilis by air, I was left stranded on the roads after leaving home early. The taxi fare was also unreasonably high, and I had to pay ₺1800. All my meetings and appointments in Izmir were disrupted, leaving me in a difficult situation. To make matters worse, there was no proper communication or support from the airline regarding alternative solutions. I received an email stating that there would be no compensation for the delay, even though it was beyond my control and caused significant inconvenience. How is this six-hour loss supposed to be compensated?
On February 23, 2025, my Trabzon-Izmir SunExpress flight was originally scheduled for 19:10, but it was delayed multiple times—first to 00:45, then 01:00, and we finally took off at 01:50. Because of this severe delay, I struggled to find transportation in Izmir and ended up paying for a taxi at 4 ...
My Sunexpress flight XQ840 from Izmir ADB to London Stansted on July 18 was delayed despite Izmir ADB Airport being open at 11:30 PM. I received an email at 1:41 AM stating the flight was canceled. According to regulations, for international flights between 1500 km and 3500 km, I am entitled to a €4...
I have been stranded in Izmir for three days due to bad weather, waiting for my SunExpress flight. My travel agency booked me on a 6:15 AM flight, but when I arrived at the airport, I was shocked to learn it was canceled—with no email, no message, and no warning. Dozens of passengers were left in th...
On October 9, 2024, I was scheduled to fly from Izmir Airport (ADB) to Samarkand Airport at 20:40. I arrived at the airport around 17:30 and noticed a large group in front of the SunExpress office. That’s when I found out my flight had been canceled. I was informed that the earliest available flight...
Our SunExpress Airlines flight on July 3 was delayed more than once. Because of this, we missed the entire first day of our hotel stay, which cost us a whopping 6,250 TL per night. I want SunExpress Airlines to pay me back for what I've lost. Also, they didn't have any customer service. We were stuc...
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