Today, September 2, 2024, at 1:45 PM, we arrived at the airport at 11:30 AM to see off my Belgian friend on SunExpress flight WQ550 from Antalya to Brussels. The plane didn't depart at 1:45 PM as scheduled but instead took off at 3:10 PM. Moreover, passengers had to endure a long walk and then take a bus to reach the plane. How can you treat your passengers this way? Do you have no respect for us? This is unacceptable! Making all these people, including children, experience such chaos after trusting you and purchasing tickets is downright irresponsible. SunExpress, I protest your lack of professionalism in sending off the September 2 WQ550 flight with a two-hour delay. My friend and I will file complaints to the highest authorities and initiate legal action for the stress caused and disrupted plans. I am a Belgian of Turkish origin, and my friend is Belgian. For making us wait and frequently causing delays, we will seek compensation and demand a refund on behalf of my friend. We will pursue our rights from every level of SunExpress staff, from executives to the smallest officer.
On July 01, 2024, at 07:55, I had a Sunexpress flight XQ300, with T8TB2M and hadxua PNR codes, from Antalya to Cyprus. Our flight was delayed by 12 hours on the first attempt (until 20:00) and 3.5 hours on the second attempt (until 23:30). The plane took off around 01:10 on July 02, 2024. By the tim...
On August 28, 2024, my wife, my son, and I were scheduled to fly from Eindhoven to Antalya with SunExpress Airlines at 10:05 AM. The flight was first delayed to 1:55 PM, then to 4:05 PM, and eventually rescheduled to 11:20 AM on August 29, 2024. When I spoke with a SunExpress representative on the p...
I recently experienced significant delays on both my outbound and return flights with SunExpress Airlines, causing considerable inconvenience and frustration. On May 30, 2024, I was booked on a 10:00 PM flight to Antalya. I arrived at the airport early, only to face repeated delays. We were the last...
Hello, I checked in for flight XQ 1351 scheduled for June 26, 2024, a day in advance. We arrived at the airport at 18:00 for a 20:50 departure, but suddenly, with our luggage in hand, we were directed downstairs to buses. Unfortunately, there were no Sunexpress representatives around; everyone was s...
I held a ticket for SunExpress flight XQ723 from Amsterdam to Kayseri, scheduled for November 24, 2024, at 1:40 PM. The flight was delayed by 4 hours, and to make matters worse, our luggage started arriving 30 minutes late. Due to this delay, I missed both my connecting flight and the bus I had boo...
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