On December 29, 2025, I experienced a delay of more than 24 hours on my SunExpress flight XQ1721 from Hannover to Diyarbakır. During this entire period, no hotel accommodation, no food or beverage service, and no airport–hotel transportation were provided to me. I was forced to handle everything entirely at my own expense.
Because of the delay, I had to pay out of pocket for accommodation, food, and transportation. Despite this, SunExpress provided no information throughout the process, nor was I given any guidance on how my hardship would be addressed.
After this experience, I contacted SunExpress by email. I was asked to provide receipts and invoices for my expenses. However, since no one informed me during the delay that I needed to keep these documents, I did not retain the receipts. As a result, I was told that my request would not be processed because I could not submit the documents.
Due to this serious delay exceeding 24 hours and the complete lack of services provided, I am requesting reimbursement for the expenses I incurred and, in addition, appropriate compensation for the hardship I experienced.
On March 9, 2025, at 06:30 AM, I was on SunExpress flight XQ172 from Antalya to Hamburg. However, due to a strike at Hamburg Airport, the plane landed at Hannover Airport instead. During the flight, cabin crew assured us that ground staff would assist and guide us upon arrival. However, once we exi...
On the Sunexpress flight XQ795 from Düsseldorf to Ankara on 15/08/2024 at 20:05, despite a one-hour delay, we discovered that none of the luggage was loaded onto the plane. The pilot or any flight crew did not inform us, the passengers, that our luggage was not loaded before taking off. After landin...
On July 11, 2024, I experienced a significant delay on flight XQ1326 with reservation number H35S4R and ticket number 5642*******25. The flight from Konya Airport to Düsseldorf Airport was scheduled to depart at 03:40, but it was delayed by 5 hours and 55 minutes, departing instead at 08:35 without ...
Flight Delay, Lack of Communication, and Refund Request — Flight XQ7614 from Antalya on October 24, 2025 On October 24, 2025, I traveled on SunExpress flight XQ7614, which was scheduled to depart from Antalya Airport at 9:40 AM. However, the flight was delayed for a considerable period, and no anno...
On December 10, 2024, I booked a flight with SunExpress from Berlin to Diyarbakır via İzmir. The flight was delayed by approximately three hours, which caused me to miss my İzmir-Diyarbakır connection. I eventually reached Diyarbakır on a different flight at 5:45 AM. However, my luggage did not arri...
Comments