I had a flight with SunExpress scheduled to depart at 06:20, but what followed was an absolute nightmare. First, they announced a delay and said the plane would depart at 07:20. Then they came back and pushed it again to 07:50. Still, no plane. Their excuse? “The aircraft isn’t ready yet.” But the plane was literally sitting in front of us on the tarmac the entire time!
I arrived at the airport at 4:00 AM and have been waiting over 5 hours with no clear answers, no proper updates, and no real support. How can an airline as large as SunExpress be this disorganized and unprofessional? If the plane has been parked there for hours, what exactly are they preparing?
This is not just poor service—it’s a complete disregard for passengers’ time and well-being. People had connecting flights, business appointments, and plans that have now been ruined. I demand an official explanation and compensation for the hours lost and the stress caused. SunExpress needs to take accountability and improve its handling of delays immediately. This experience has made me question whether I’ll ever fly with them again.
I am absolutely furious with SunExpress! We arrived at the airport for our June 20, 2025, 1:15 PM flight, only to discover it was delayed! They "forgot" to inform us! The plane was supposedly at the gate, yet we were told there was no aircraft. There was no logical reason, no explanation, and most i...
SunExpress Airlines has completely disappointed me by causing a 7-hour flight delay. My flight, which was originally scheduled for 7:45 a.m., has been repeatedly rescheduled. It's now after 2:00 p.m., and every passenger is still waiting. This level of absurdity is unacceptably high; I will no longe...
I’m writing this while waiting at the airport, feeling extremely frustrated. Our SunExpress flight scheduled for 09:00 was delayed by 3 hours just to accommodate a couple of passengers. We have been here since 7 AM, and the airline staff have been completely unresponsive, refusing to engage with us....
I had a flight with SunExpress from Ankara to Düsseldorf, and it was a complete disaster. On the outbound trip, the flight was delayed by 50 minutes. On the return, the airport staff were incredibly rude and unprofessional. Our flight was scheduled for 20:05, and we checked in our baggage around 19:...
I have a complaint about SunExpress Airlines. Our flight scheduled for July 13th at 7 PM was delayed by a full 3 hours. We didn't receive any messages or warnings about this. We were forced to wait at the airport for 3 hours. When we suggested going home and returning at the flight time, they said, ...
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