I Missed My SunExpress–Lufthansa Connecting Flight and Got No Hotel or Expense Support

On July 16, 2025, I had a ticket for a flight from Antalya to Nice, with a connection in Frankfurt. The itinerary was purchased via Lufthansa’s website, but the first leg of the flight was operated by SunExpress. Unfortunately, due to delays and extremely poor coordination, I was unable to make my connecting flight to Nice.

Despite buying the full itinerary through Lufthansa, they claimed zero responsibility and pointed the finger at SunExpress. Meanwhile, SunExpress accused me of “missing the flight by choice,” which is absurd. I spent over ₺200 on international calls trying to find a resolution, but nobody helped. Two hours after the incident, they sent me a new flight ticket, but when I asked, “What am I supposed to do overnight?”, they refused to provide a hotel, saying it was not their responsibility.

I noted that passengers from other countries in the same situation were offered assistance by Lufthansa—why was I treated differently? I was left waiting in the airport for hours, and at 2 a.m., I was told to find ground services, which were nonexistent except for janitorial staff. I documented the empty terminal with photos, which I’ve attached.

The emotional toll this has taken is immense, but at the very least, I demand a refund for the extra costs I had to bear: hotel, taxi, food, and drink expenses. This experience was humiliating, stressful, and unacceptable. I urge both SunExpress and Lufthansa to stop ignoring customer suffering and take responsibility for the travel services they sell.