On October 23, 2025, during SunExpress flight XQ137 from Munich to Antalya, our flight — which was scheduled to depart at 4:50 PM — did not take off until approximately 5:40 PM. During the flight, the captain announced that his flight hours had expired, and we were diverted to Izmir, where we have now been kept waiting on the plane for about an hour. Throughout this entire process, passengers were given no clear information, and no refreshments or compensation were offered.
Additionally, when I requested a bottle of water from one of the cabin crew members, I was told, “We’ll give it to everyone shortly,” and the attendant walked away without following up. I found this behavior extremely disrespectful. Passengers were already inconvenienced due to an operational error, and the unprofessional attitude of the crew made the experience even worse.
I request a full refund for this disrupted flight and a formal written apology from SunExpress for the poor handling, lack of communication, and unprofessional service that passengers had to endure.
Flight Delay, Lack of Communication, and Refund Request — Flight XQ7614 from Antalya on October 24, 2025 On October 24, 2025, I traveled on SunExpress flight XQ7614, which was scheduled to depart from Antalya Airport at 9:40 AM. However, the flight was delayed for a considerable period, and no anno...
On August 2nd, on SunExpress flight XQ715 from Munich to Ankara at 11:10, all passengers' luggage was lost. Despite the flight being delayed by an hour and us being kept on the plane for 45 minutes for no reason, none of the luggage was loaded onto the plane. After landing in Ankara, we waited 1.5 h...
On September 1, 2024, during SunExpress flight XQ715 from Munich to Ankara, all passengers' luggage was intentionally left behind in Munich by SunExpress staff. We were only informed that our luggage had not been loaded once the plane arrived in Ankara. This blatant disregard for passengers' belongi...
For our Sunexpress XQ991 Frankfurt-Izmir flight on 24.07.2024 at 20:10, we arrived at the airport 3 hours early and waited. Then we lined up for check-in, which was completed, but our luggage was not accepted. We were told the flight was delayed to 21:30. The reason given for not accepting the lugga...
On July 23, 2024, we were booked on SunExpress flight XQ714 from Ankara to Munich, scheduled to depart at 08:00 AM and arrive at 10:10 AM. After spending the entire night preparing and going without sleep, we arrived at the airport only to learn that our 8 AM flight was rescheduled to 17:45 PM, and ...
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