SunExpress Airlines changed the route because they could not fill the plane with enough passengers. As a result, they delayed the flight by 6 hours for Gaziantep passengers and 2 hours for Adana passengers. This decision caused significant inconvenience to everyone on board, disrupting their travel plans and schedules. According to civil aviation rules, they are obligated to pay a delay penalty within 10 days. Despite multiple attempts to contact their customer service for updates, there has been no response or acknowledgment of the issue. This lack of accountability and communication is unacceptable and adds to the frustration of the affected passengers. However, they have not taken any action or made the payment yet.
SunExpress Airlines Gaziantep-Izmir flight scheduled for February 13, 2025, at 08:20 was first postponed from 11:30 to 13:30. Since I had to travel from Kilis by air, I was left stranded on the roads after leaving home early. The taxi fare was also unreasonably high, and I had to pay ₺1800. All my m...
I purchased a ticket from Sunexpress for a flight from Adana to Paris with a layover in Antalya. When Adana Airport was closed, I checked my ticket and saw a warning that I needed to contact customer service. Despite not receiving any message or notification from Sunexpress, I reached out and learne...
On December 19, 2024, my SunExpress flight XQ8354 from Çukurova Airport to Yenişehir Bursa Airport, which was supposed to depart at 8:40 AM, faced a delay of two hours, followed by an additional four-hour delay, and ultimately was cancelled. We were left in the dark about these changes, resulting in...
On June 21, I was scheduled to fly with SunExpress from Malpensa Airport to Antalya. However, due to what I can only describe as extremely unprofessional and disorganized operations, I—and several other passengers—were unable to board the flight, even though the plane took off at the scheduled time....
The time of our flight to Luton Airport was 18:20. But there was a 2-hour and 10-minute delay, which was made worse by the fact that the airline staff didn't care at all. SunExpress Airlines will never be my choice again, no matter what. This experience has left me with a bad taste, and I'm determin...
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