On February 24, I was flying with SunExpress from Dubai to Trabzon, but due to snowy weather, the plane landed in Ankara instead of Trabzon at 12:00 PM. After waiting an hour at the airport, we were told we’d have to wait five more hours for an update. Since I had to get to work, I took a taxi to the bus station, bought a bus ticket, and traveled to Trabzon on my own.
SunExpress left me stranded with no clear plan and no assistance. I had to cover additional travel costs out of pocket. I am requesting a refund for my expenses, as SunExpress failed to get me to my destination as promised. SunExpress, do the right thing!
On February 28, I tried to check in for my Izmir-Antalya-Dubai flight with SunExpress, but their app kept giving errors. At the counter, an employee checked me in—but only for the Izmir-Antalya leg. When I realized the mistake, they told me I could get my next boarding pass at the transfer desk. At...
I purchased round-trip tickets from SunExpress Airlines for a Brussels–Ankara–Brussels journey. However, just days before our departure, SunExpress unilaterally changed our return flight, not just to a different airport, but to a completely different city in another country—Düsseldorf. This last-mi...
I purchased a SunExpress ticket for August 9, 2024, with a 09:05 flight from Çukurova to Antalya, and then connecting from Antalya to Zurich. Upon contacting customer service, I was incorrectly informed that my flight was canceled, and I was advised to request a refund. I proceeded with the refund, ...
On December 19, 2024, my SunExpress flight XQ8354 from Çukurova Airport to Yenişehir Bursa Airport, which was supposed to depart at 8:40 AM, faced a delay of two hours, followed by an additional four-hour delay, and ultimately was cancelled. We were left in the dark about these changes, resulting in...
I’m writing this while waiting at the airport, feeling extremely frustrated. Our SunExpress flight scheduled for 09:00 was delayed by 3 hours just to accommodate a couple of passengers. We have been here since 7 AM, and the airline staff have been completely unresponsive, refusing to engage with us....
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