I booked window seats next to each other with SunExpress but they were separated at check-in quoting system error. How could they do this?

I frequently travel with SunExpress, and I’ve tried to stay understanding even though they consistently assign less desirable middle seats during online check-in—clearly hoping someone will pay extra to change it. I get it; they’re a business trying to make money. But what happened on my most recent...

I’ve been trying to complete my check-in for a SunExpress Airlines flight, but every single time I reach the final step, I get a “PSS Operation Exception” error. I’ve tried everything—different devices, browsers, even double-checked all my details, which are 100% correct—but the error keeps showing ...

I purchased a ticket from SunExpress Airlines using my credit card, and the payment was successfully processed. However, instead of receiving my ticket, I was met with a system error message. Despite my payment going through, no ticket was issued. When I contacted customer service, they told me the...

I am unable to find my SunExpress membership number despite logging into my account. The membership number is completely missing from the account section, making it impossible for me to use my membership benefits. Because of this issue, I had to book tickets without entering my membership number, l...

SunExpress is making check-in an unnecessary hassle. I booked a round-trip international flight, selected my seats, and paid a total of ₺17,000+, including all extra fees. The night before my flight, I tried to check in online, but the system wouldn’t let me. I tried again in the morning—still no lu...

While booking my ticket with SunExpress, the system showed that standard seats under Suneco+ were free. I couldn’t proceed without selecting a seat, so I chose seat 2A, which was marked as free. However, I was later charged €20 for the selection. When I raised a complaint, I was told, “Passengers w...

I encountered an issue with SunExpress’s online check-in system, which wouldn’t allow me to complete the process due to a system error. As a result, I had to check in at the airport, where I was charged an additional fee. I explained the situation to the SunExpress staff at the counter, but they re...

I tried to complete my online check-in for a SunExpress international-to-domestic flight a day before departure, but I repeatedly received an “Element Not Found” error. Despite entering all my details correctly and attempting multiple times, I couldn’t resolve the issue. This is incredibly frustrat...

I purchased a ticket for a SunExpress flight and paid an additional fee to select a front-row seat, which was essential for my comfort due to health reasons. However, upon boarding, I was shocked to find that my seat had been reassigned to another passenger. This situation forced me to travel in a ...

As a SunExpress agency representative, I want to bring up a complaint from one of my regular customers, C***** C. On December 18, 2024, during flight XQ114 from Antalya (AYT) to Cologne (CGN), my customer had purchased seat 2C as a paid seat option. Despite the flight being relatively empty, the pas...

I booked a ticket with SunExpress a week in advance and paid extra to select a specific seat. However, at boarding, I was shocked to learn that my seat had been changed without my consent, even after receiving my boarding pass. The staff at the gate casually wrote a new seat number with a pen and to...

SunExpress did not allow me to complete online check-in due to an issue with their system, which they acknowledged as their own fault. As a result, I was forced to pay €5 per person for airport check-in. Customer service even admitted that this issue occurs frequently. Despite submitting all necess...

I recently tried to change the date of my flight through the SunExpress app and planned to upgrade to SunFare for additional baggage allowance. However, I was repeatedly shown that I already had 20 kg of baggage included with the SunEco fare, so I didn’t proceed with the upgrade. Now, I’ve been inf...

SunExpress offers a loyalty program called Benefits, but the system is so poorly designed that it’s unusable. There isn’t a dedicated website for the program, and following the links on their main site only redirects you to the login page. After logging in, you’re sent back to the main homepage, wit...

I purchased seat 5A on a SunExpress flight, paying extra for a front-row seat. During check-in, there were no issues, but at the boarding gate, I was abruptly informed that my seat was broken and reassigned to 22A at the back of the plane. Despite explaining that I had paid for my original seat and ...

I have experienced a recurring issue with SunExpress Airlines several times now, making me doubt their claim of a "system error." I select my flight, pay for the ticket, and the amount is deducted from my card, but I never receive a confirmation email or reservation number. When I call customer ser...

During my recent trip with SunExpress (November 1, 2024, Flight XQ868: İzmir to Rome and November 5, 2024, Flight XQ869: Rome to İzmir), I faced an unreasonable situation at check-in. The agent informed us that without completing online check-in, we would need to pay an additional €10 per person. W...

I am unable to complete the check-in for my November 18, 2024, SunExpress flight from Antalya (AYT) to Coventry (COV). Despite check-in being advertised as free, the system is asking for payment. I even tried to pay just to resolve the issue, as I will be traveling with a baby and don’t want additio...

I am very frustrated with SunExpress due to the ongoing issues with online check-in. When attempting to check in online, I receive an error saying "passenger not found." Calling customer service hasn’t helped either; they simply say the system isn’t working. Yet, when I try to purchase a seat, assis...

My baggage was delayed by approximately 24 hours on my way to vacation. I attempted to submit a delayed baggage report with SunExpress Airlines, but an error in the form prevented submission (the PNR/E-ticket number does not match the passenger information). Due to this form error, I’m unable to fil...

I encountered a major issue while trying to complete online check-in for my SunExpress flight. Despite entering all required billing information, the system repeatedly gives a "missing required information" error and won't proceed to payment. I've tried multiple times, using both my phone and comput...

I tried to add selected seats to an existing flight, but there's an error on their webpage (I tried three different browsers) and their app, which asks for business tax details for an invoice. I don’t need an invoice, and even when I enter the information, it still won’t let me proceed to payment. T...

I flew from Krakow to Antalya on October 14, 2024, on flight XQ433. As a frequent flyer, I am familiar with airline rules, including SunExpress' policy on online check-ins, which charges a fee if not completed online. I successfully checked in online for my outbound flight on October 7 from Antalya ...

Hello, my complaint is regarding SunExpress Airlines' seat arrangement. I always travel with my spouse, but every time we fly, we are assigned different seats. My spouse gets one seat, and I get another, and this situation is quite frustrating for us. We would appreciate it if SunExpress could be mo...

We reported an issue to SunExpress customer service after our Paris-Izmir flight, but it’s been a long time with no response. Plus, the phone lines are always busy. The issue: I tried to select a more comfortable seat, but the system assigned me a standard seat without warning. When I tried to fix ...