I purchased a ticket from SunExpress Airlines using my credit card, and the payment was successfully processed. However, instead of receiving my ticket, I was met with a system error message. Despite my payment going through, no ticket was issued.
When I contacted customer service, they told me the amount would be refunded but did not provide a solution for issuing the same ticket at the original price. By the time the refund is processed, ticket prices have already increased!
Why should customers suffer because of a system error? I demand either my original ticket at the same price or compensation for the difference. SunExpress must take responsibility for this issue.
I have experienced a recurring issue with SunExpress Airlines several times now, making me doubt their claim of a "system error." I select my flight, pay for the ticket, and the amount is deducted from my card, but I never receive a confirmation email or reservation number. When I call customer ser...
I encountered an issue with SunExpress’s online check-in system, which wouldn’t allow me to complete the process due to a system error. As a result, I had to check in at the airport, where I was charged an additional fee. I explained the situation to the SunExpress staff at the counter, but they re...
I am absolutely furious with SunExpress! I tried to buy a ticket directly from your official website, but a system error occurred. The ticket wasn't issued, but the payment was still debited from my account! I immediately contacted customer service, and they assured me a refund would be processed. ...
Hello, I'm extremely frustrated with SunExpress. On the "My Reservations" page, I'm unable to purchase the SunFlex3 service for my already booked flight due to a system error. The system displays an error screen without any explanation and only offers an option to accept the error. When I click "OK...
On November 29, I purchased international flight tickets for three people via the SunExpress website. The payment was deducted, but the site encountered an error and did not issue the tickets. I contacted customer service, who acknowledged the issue and initiated a refund process. To ensure I had ti...
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