I frequently travel with SunExpress, and I’ve tried to stay understanding even though they consistently assign less desirable middle seats during online check-in—clearly hoping someone will pay extra to change it. I get it; they’re a business trying to make money. But what happened on my most recent flight crossed the line.
Despite there being available two-seater spots, SunExpress assigned separate seats to me and my spouse. We were on the same booking, yet forced to sit apart. I find this unacceptable. This wasn’t a fully booked flight, and clearly, there was space to accommodate us side by side. It feels like passengers are being penalized for not paying additional seat selection fees, even when logistics allow for better arrangements.
This experience has left me incredibly frustrated. I expect better treatment from an airline I fly with regularly. It's not just about comfort—it's about respect for customer loyalty and common courtesy. I urge SunExpress to stop this practice of deliberately assigning separate seats when adjacent ones are available and to reconsider how they treat frequent travelers who choose them time and again.
Hello, my complaint is regarding SunExpress Airlines' seat arrangement. I always travel with my spouse, but every time we fly, we are assigned different seats. My spouse gets one seat, and I get another, and this situation is quite frustrating for us. We would appreciate it if SunExpress could be mo...
I rushed to complete my online check-in for SunExpress Airlines the moment it opened. Despite two-thirds of the seats being available, I was stunned to find that my 8-year-old daughter and I were assigned separate seats. This is completely unacceptable - separating a father from his child just to pu...
I purchased a ticket for a SunExpress flight and paid an additional fee to select a front-row seat, which was essential for my comfort due to health reasons. However, upon boarding, I was shocked to find that my seat had been reassigned to another passenger. This situation forced me to travel in a ...
On the SunExpress website, it states that online check-in is free, but when I completed the online check-in, I was charged a fee per passenger. I purchased tickets for my wife and our 4-year-old son. When I called customer service, they told me that if the system assigns seats automatically, it does...
SunExpress is making check-in an unnecessary hassle. I booked a round-trip international flight, selected my seats, and paid a total of ₺17,000+, including all extra fees. The night before my flight, I tried to check in online, but the system wouldn’t let me. I tried again in the morning—still no lu...
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