I am very frustrated with SunExpress due to the ongoing issues with online check-in. When attempting to check in online, I receive an error saying "passenger not found." Calling customer service hasn’t helped either; they simply say the system isn’t working. Yet, when I try to purchase a seat, assistance is provided instantly, and the transaction goes through without a hitch. Even after purchasing a seat, I’m still told I must complete check-in at the airport. SunExpress needs to address these system errors and ensure that online check-in is available, especially after customers have paid extra for seat selection. This problem is inconvenient and time-consuming and needs immediate resolution.
I’ve been trying to check in for my SunExpress flight through both the app and website, but I keep getting error messages. No matter how many times I try, the system simply doesn’t work. I called the customer service center hoping to get help, but they were completely unhelpful and provided no solut...
I encountered a major issue while trying to complete online check-in for my SunExpress flight. Despite entering all required billing information, the system repeatedly gives a "missing required information" error and won't proceed to payment. I've tried multiple times, using both my phone and comput...
I encountered an issue with SunExpress’s online check-in system, which wouldn’t allow me to complete the process due to a system error. As a result, I had to check in at the airport, where I was charged an additional fee. I explained the situation to the SunExpress staff at the counter, but they re...
I’m flying with SunExpress, and my flight is less than 24 hours away. I’ve been trying to check in online, both through their official website and mobile app. However, every time I enter my correct passenger details, I receive an “Element Not Found” error. This issue has been persistent, and no matt...
I have a flight with SunExpress coming up in 8 hours, but I'm unable to complete the online check-in. The system is directing me to check-in at the airport, which incurs an additional fee of $5. I'm currently abroad and unable to make an international call to customer service for assistance. The la...
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