I tried to add selected seats to an existing flight, but there's an error on their webpage (I tried three different browsers) and their app, which asks for business tax details for an invoice. I don’t need an invoice, and even when I enter the information, it still won’t let me proceed to payment. The online web chat help simply said, "Go to the airport" and "Next time, add your seats at the time of booking." Absolutely terrible support desk.
Hello, I'm extremely frustrated with SunExpress. On the "My Reservations" page, I'm unable to purchase the SunFlex3 service for my already booked flight due to a system error. The system displays an error screen without any explanation and only offers an option to accept the error. When I click "OK...
I encountered a major issue while trying to complete online check-in for my SunExpress flight. Despite entering all required billing information, the system repeatedly gives a "missing required information" error and won't proceed to payment. I've tried multiple times, using both my phone and comput...
I tried to purchase seat reservation, after complete payment it says "please wait while we process your order" I tried it 5 times and 5 times they charged the money from my account... Also they only have Phone Support and I can't call them from turkey because that's insanely expansive. I don't get h...
I booked a SunExpress flight through their mobile app, but there was nowhere to enter my company details for an invoice. After my trip, I called customer service, and they refused to correct the invoice, saying it was already issued in my name. I explained that their app doesn’t even allow a login, ...
The inability to generate an invoice on behalf of SunExpress and their lack of responsiveness; Except for SunExpress, all airlines allow you to process invoice generation after the ticketing step. SunExpress flight information allows you to edit the invoice details, but because your invoice is gener...
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