During my recent trip with SunExpress (November 1, 2024, Flight XQ868: İzmir to Rome and November 5, 2024, Flight XQ869: Rome to İzmir), I faced an unreasonable situation at check-in. The agent informed us that without completing online check-in, we would need to pay an additional €10 per person.
When I questioned the policy, the agent claimed this rule had been in place for two years. However, just 1.5 months ago, I flew with SunExpress to Madrid without online check-in and wasn’t charged any extra fee. Despite my explanation, the agent insisted on payment or online check-in. To avoid disrupting our trip, I reluctantly paid the fee.
After researching on social media, I found that others have experienced similar inconsistencies, with some passengers not being charged at all. This lack of clear and consistent policy is frustrating and unfair.
I demand SunExpress clarify their check-in policies and refund the additional fee I was unfairly charged. Transparency and fairness are essential for customer trust.
I flew from Krakow to Antalya on October 14, 2024, on flight XQ433. As a frequent flyer, I am familiar with airline rules, including SunExpress' policy on online check-ins, which charges a fee if not completed online. I successfully checked in online for my outbound flight on October 7 from Antalya ...
I recently flew with SunExpress and was shocked by their unreasonable check-in policy. Because we didn’t complete online check-in before arriving at the airport, we were charged an extra €5 per person at the counter. What’s even more frustrating is that even if we had checked in online, we would sti...
On April 20, 2025, I flew with SunExpress Airlines on the direct XQ827 Sarajevo–Izmir flight at 12:00 PM. When I arrived at the airport to check in, I was shocked to be told I had to pay €5 per person just for completing the check-in process at the desk. I was informed that if I had checked in onlin...
On September 2, 2024, I tried to check in for my SunExpress flight from MXP (Milan) to AYT (Antalya) via ADB (Izmir) at 14:40 using the SunExpress app. However, I encountered an error during check-in (as shown in the attached screenshots), preventing me from completing the process, despite entering ...
Today, I purchased a ticket from SunExpress for the İzmir-Amsterdam flight on December 18, 2024, at 10:10 AM. The payment was successfully deducted fr...
Comments