SunExpress offers a loyalty program called Benefits, but the system is so poorly designed that it’s unusable. There isn’t a dedicated website for the program, and following the links on their main site only redirects you to the login page. After logging in, you’re sent back to the main homepage, with no access to the Benefits program.
I reached out to their WhatsApp support, but the link they provided also redirects to the main homepage. I tested this on three different devices to rule out cookie or browser issues, but the problem persists. Even earning points is impossible because the member number field on the check-in screen is inactive. Their solution? Manually message them after every flight to request points—a ridiculous and outdated process.
In a time when technology should simplify customer experiences, SunExpress has created an unnecessarily complex and frustrating system. Given the cramped flights and high costs, the least they could do is offer a functioning loyalty program. If I had other options for İzmir-Antalya flights, I would never choose SunExpress. This issue needs immediate resolution.
I've been a loyal SunExpress member for a long time and frequently fly with them. As a Gold member, I should be able to redeem my points for free flights, but ever since they updated their website, I haven't been able to use my points at all. My current password stopped working after the update, and...
I’ve been a loyal SunExpress passenger for years, flying at least 15-20 times annually. As a member, I collected points, expecting to redeem them for flights someday. But for years, I couldn’t use them because the website was “under maintenance.” Now, they’ve changed the points system entirely, and ...
I’m trying to purchase a ticket from SunExpress using the points from my SunExpress Your Benefits membership. However, even after trying two days in a row, I keep getting an error when being redirected to the payment page. I receive a message saying I need to contact customer service, but when I do,...
SunExpress updated their Benefits points account and membership system in September 2023. During this period, I couldn't register as a member or log my flights into the system. Since October, I've been traveling regularly with SunExpress and accumulated points from my flights. However, the new syste...
I booked a SunExpress flight through their mobile app, but there was nowhere to enter my company details for an invoice. After my trip, I called customer service, and they refused to correct the invoice, saying it was already issued in my name. I explained that their app doesn’t even allow a login, ...
Comments