SunExpress Charged for Airport Check-In Due to Online System Error
SunExpress did not allow me to complete online check-in due to an issue with their system, which they acknowledged as their own fault. As a result, I was forced to pay €5 per person for airport check-in. Customer service even admitted that this issue occurs frequently.
Despite submitting all necessary documents for a refund, including screenshots of the error and proof of payment, they requested an ID image, which I find unrelated to the issue and a potential data security risk. There’s no clear explanation of how these images are stored, who has access to them, or how they comply with data protection laws (KVKK).
I refuse to share sensitive personal information for a simple refund. SunExpress must resolve this issue without requiring irrelevant and potentially insecure data. I expect a full refund and clarification of their data handling practices. This process is unacceptable.
