I purchased a ticket for a SunExpress flight and paid an additional fee to select a front-row seat, which was essential for my comfort due to health reasons. However, upon boarding, I was shocked to find that my seat had been reassigned to another passenger.
This situation forced me to travel in a seat that was not suitable for my health needs, completely disregarding the reason I chose and paid for the front-row seat in the first place. It is unacceptable that SunExpress ignored my selection and failed to provide the service I paid for.
I demand an immediate explanation and compensation for this issue. If my health had been negatively affected during the flight, the responsibility would have been entirely yours. Customer satisfaction and service reliability must be prioritized.
I booked a ticket with SunExpress a week in advance and paid extra to select a specific seat. However, at boarding, I was shocked to learn that my seat had been changed without my consent, even after receiving my boarding pass. The staff at the gate casually wrote a new seat number with a pen and to...
Due to a delayed SunExpress flight, I had to purchase tickets from another airline to reach my destination. However, the delays caused me to miss both flights, leaving me stranded. When I requested a resolution or compensation, SunExpress rejected my request outright without any consideration for th...
I purchased seat 5A on a SunExpress flight, paying extra for a front-row seat. During check-in, there were no issues, but at the boarding gate, I was abruptly informed that my seat was broken and reassigned to 22A at the back of the plane. Despite explaining that I had paid for my original seat and ...
I frequently travel with SunExpress, and I’ve tried to stay understanding even though they consistently assign less desirable middle seats during online check-in—clearly hoping someone will pay extra to change it. I get it; they’re a business trying to make money. But what happened on my most recent...
I encountered an issue with SunExpress’s online check-in system, which wouldn’t allow me to complete the process due to a system error. As a result, I had to check in at the airport, where I was charged an additional fee. I explained the situation to the SunExpress staff at the counter, but they re...
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