SHEIN

32100

(28 reviews)

257 Complaints

Frequently Asked Questions (FAQ)

How long does Shein take to deliver?

Shein offers a variety of delivery options, including shipments to the United States. The estimated delivery time is determined by the shipping method selected.
• You can expect your package to arrive within 7 to 11 days with standard delivery. When you choose express shipping, the delivery time is typically reduced to 3 to 7 days.
• If your package takes longer than the standard processing time, it may be due to specific items in your order requiring additional processing time. If you prefer to receive the remaining items in your order as soon as possible, you can cancel the item(s) causing the delay.
• For a more accurate timeframe, refer to the estimated delivery times provided during the checkout process.

What is Shein return policy?

Timeframe: To start a return, you have up to 35 days from the date of your purchase. The return package must be postmarked within 35 days of the purchase date. After this time, returns will not be accepted.
Only items that meet the following requirements may be returned: they must be unworn, unwashed, undamaged, retain their original tags, and have the hygiene sticker (if applicable) not damaged.
Exclusions: Some items are not returnable or exchangeable. Bodysuits, lingerie, underwear, jewelry, accessories, cosmetics, pet products, and any other items for which a return or exchange is specifically stated as being unsupported fall under this category.
Free Gifts: Items received as free gifts with purchases cannot be exchanged or returned.
To ensure a smooth return process, adherence to these rules is crucial. Check the item(s) closely to make sure they adhere to the eligibility requirements before starting a return.
Please note that Shein's website's complete return policy should be reviewed for additional information or detailed instructions. You can start a return and ask for a refund or an exchange for eligible items within the allotted time frame by adhering to the return policy guidelines.

Can I ask for a refund if Shein order is never delivered?

Despite the fact that SHEIN does not have an official policy regarding stolen packages, a significant number of customers have reported receiving a full refund when their delivery has not been received. Make sure that you discuss the matter with the customer service team.

Do I have to pay additional customs fees for Shein?

It is possible that international Shein shipments will be subject to import taxes, customs duties, and additional fees levied by the country to which they are being delivered. It is recommended that you get in touch with the customs office in your area in order to receive any additional information.
If you have any fees to pay, Shein might offer compensation as long as you present the related documents.

How long does it take Shein to refund?

Once they have your shipment in their possession, it typically takes Shein about 7 days to process your return and begin the reimbursement procedure when they have done so. The money that you were originally charged will either be reimbursed to the payment method you used or put into your Shein wallet.

Is it possible to overcome Shein customer service issue?

Since Shein doesn't provide customer support over the phone and operates as an online platform based in China, many customers have reported difficulties in seeking assistance from the company. These challenges have led to speculations about the company's financial stability. However, there is no concrete evidence to support such claims, and Shein continues to operate normally.
If you have already exhausted conventional contact methods, such as messaging on Facebook or attempting to connect via Live Chat on their app and website, you may consider reaching out through their Social Media channels. One effective approach is to send a direct message or comment under @sheinofficial's posts on Instagram. Numerous customers have successfully communicated their order-related issues using this method.

What is Shein customer support number?

Shein takes a different approach to customer service inquiries than most retailers, as they do not offer phone or email support. Instead, they provide assistance via live chat, their online ticketing system, and Facebook Messenger. Customers can use these channels to contact Shein's customer service team and get the help they need.
Also, try [email protected]

About Shein

Shein is an e-commerce platform that offers a variety of fashion apparel and accessories for women, men, and children. The company operates in multiple countries, serving a diverse customer base globally.

Shein is known for its fashion offerings. They offer a wide range of clothing options, such as dresses, tops, bottoms, outerwear, swimwear, and activewear, showcasing various styles and fashion trends. Moreover, Shein provides a diverse selection of footwear, accessories, and jewelry to enhance your overall appearance.

The company operates online, providing a shopping experience through its website and mobile app. Customers can browse through their extensive collection, access detailed product information, and make purchases with ease. Shein's focus on affordability frequently appeals to customers looking for budget-friendly fashion options while still maintaining style.