On November 7, 2025, I placed order number PALTR0003209838YQ on SHEIN for delivery to a Merkez/Şırnak address. Although the order appears in the system as delivered, I never received the package. Because the order is shown as delivered despite no delivery being made, I have been left at a disadvantage.
I attempted to reach customer service numerous times, but I couldn’t get in touch with anyone and received no support whatsoever. I paid $19 USD (converted from 840 TL) by credit card for my order. This is the first time I’ve had such an experience, and I did not purchase any protection plan.
My expectation from SHEIN is that the amount I paid be refunded to me. I kindly request an urgent resolution of this issue.
On August 17, 2025, I placed orders on the Shein app totaling ₺4764 under the codes gso1wy42r001pm8, paltr0001943422yq, and gso1wy42r00n0yg. My delivery address was entered correctly as Cumhuriyet Mah. Kosova Sok. 1/3 k.3 d.9, C*** İnşaat, Tekirdağ/Kapaklı. Despite this, I never received my products...
On July 2, 2025, I placed an order on Shein (Order No: GSO1CN22S00QE7G, Tracking No: PALTR0001833300YQ) for two clothing items (jumpsuits) to be delivered to my address in İzmir. It has been over a month, yet my order has not been delivered. The system falsely shows it as “delivered” and states that...
I ordered a dress from Shein nearly three months ago (Order No: PALTR0002032529YQ) and paid approximately $19–$21 for it. However, I’ve had a major problem with the delivery. The tracking information shows that the courier supposedly came to my address eight different times, yet the package was neve...
About 1.5 months ago, I placed an order worth ₺2,000 on Shein. My order number is PALTR0001972756YQ, and my delivery address is in Beşiktaş, Istanbul. While the tracking information shows that the package entered the country, the status later changed to “delivery failed” and I never received my item...
On August 4, 2025, I placed an order on Shein for three blouses (Delivery No: PALTR0001884546YQ). The shipment status now shows “delivery failed” with a note saying “flat-rate shipping”. My address details are correct, and I even listed my work address for delivery. The only outdated detail was my p...
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