On September 27, 2025, I noticed that a virtual purchase of ₺1,260 was made through Shein using my Akbank card without my knowledge or approval. I do not have an account with Shein and have never made any purchases from this brand before. I have not experienced any issues with the security of my card information, and I have not lost my card.
As soon as I noticed the transaction, I immediately contacted Akbank customer service and started the dispute process. However, since Shein is an international company, I had no way to directly reach them.
I request that the unauthorized ₺1,260 charge taken from my card be refunded to me as soon as possible.
I have never created an account or made any purchases on Shein, yet someone used my card information to make three transactions totaling approximately ₺8,000 on December 14, 2024. It’s shocking that Shein lacks adequate security measures to prevent unauthorized transactions. How can such a platform...
On September 9, 2025, I placed several orders on Shein using my credit card. However, I can no longer see any of these orders in my account. They have completely disappeared without any error message or notification. There are no other issues with my account—only my orders are missing. I tried cont...
On November 5, 2025, I made three separate payments through SHEIN’s website for a game called “Tuccar”: first ₺25,000, then ₺62,000, totaling ₺87,000, using my bank card. Despite completing my order and having sufficient balance in my account, the system is now asking me to pay an additional ₺152,00...
In July, I made a purchase on Shein for around ₺7400, but nearly ₺8000 was withdrawn from my card. I immediately canceled the order within 10 minutes, expecting a refund. Months later, I’m still waiting. Shein’s website indicates the refund was completed, but my bank, Ziraat Bank, confirms no such r...
I placed two separate orders on Shein and requested refunds for both. My order numbers are GSO1WP358004WCB and GSO1WP358004CYS. However, only one of the refunds has been processed, while the other has not. On May 3, 2024, I was expecting the refund of ₺2,063, but no payment was ever deposited into ...
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