Aliexpress

I am writing to report a problem with AliExpress regarding a refund and return shipping issue that started in mid‑April and is still not resolved. I returned a product and paid the return shipping costs myself, but AliExpress only offers compensation in the form of coupons instead of refunding my ac...

I purchased a Dancing Wings Hobby E1904 EPP RC airplane kit from AliExpress in December 2024, but the item I received was not as described. Major components that are clearly shown and implied in the product listing were missing from the kit, including the motor, the speed controller (ESC), and four ...

I placed an order on AliExpress on January 1 for delivery to Gravina in Puglia, Italy. The shipment was handled by Imile under tracking number 6010226304239. Although I never received the package, Imile marked the order as delivered on January 12 at 12:29 PM. After noticing the “delivered” status, ...

I ordered a Two Trees TS1 Mini laser engraver from AliExpress and paid £57.58 via Klarna. After receiving the device, I realised within a couple of days that it was not powerful enough for my needs, so I requested a refund and followed the returns process. The seller rejected my refund request, but ...

I was deceived by an investment platform with the address https://ncqnzj.co*****projectsdetail?id=3&commission_percentage=12&title=Aliexpress, and I am requesting that my situation be investigated and my funds be refunded. In May 2025, I deposited a total of about 12,000 US dollars (approximately 1....

I placed three orders on AliExpress with the numbers 2710172082091, 2710172089410, and 2710172199942. I created these orders on November 19, 2025, and around December 4, 2025, I encountered a delivery issue. A total of approximately $40 was charged to my card for these products. When the courier co...

On December 12, I made a purchase on AliExpress for a product. After the transaction, $17 was charged to my card, but I cannot find this item anywhere on my account pages or in my orders. Since I can’t locate the product, I am also unable to cancel it. During this process, I keep seeing screens ask...

I was using my AliExpress account to generate income by earning commissions. Since December 29–30, 2025, my account has been frozen, and I am unable to withdraw my funds. The system states that my credit score must be 100, but mine is currently 80, so I cannot complete a withdrawal. When I contacte...

Hello, I ordered a product from AliExpress on November 28. Since the item was going to arrive late, I canceled the order. AliExpress informed me that my refund had been issued, but the $41 has still not appeared in my Ziraat Bank account. When I call Ziraat Bank, they say that no such refund is show...

I purchased a camera accessory on AliExpress under order number 1117280491534363. Today, I submitted a return request through the system, but the seller told me that the shipping cost was too high and asked whether I could sell the product to someone else in Turkey instead. They attempted to push me...

On 25.11.2025, I ordered 2 sets—meaning a total of 20 pieces—of the chainsaw carburetor adjustment keys that were shown as a 10-piece set on the seller’s page on AliExpress. However, when my package arrived, I saw that only 1 piece from each set was sent, totaling just 2 pieces. Even though the list...

On November 25, 2025, I ordered two sets of carburetor adjustment keys for chainsaws from AliExpress. The seller’s page clearly showed the product as a 10-piece set, so by ordering two sets, I expected to receive 20 pieces in total. However, when the package arrived, only one key from each set had b...

Dear Sir/Madam, around November 25, I joined a Telegram group called “vip148 freelancers group,” which claimed to be associated with AliExpress. In this group, I was told that I would earn money by completing assigned tasks and that I would later be able to withdraw my accumulated earnings. Trusting...

On October 26, 2025, I ordered a product from the outdoor trailblazer store on AliExpress and paid $38, including taxes. The item I ordered was titled: “Helmet light tactical strobe lamp red/green/blue/white IR headlamp outdoor hunting LED flashlight airsoft gear accessories” (Order No: 111683535758...

On October 9, 2025, I ordered a product called “Ultra Quiet Water Pump Mini DC12V/24V” from AliExpress (Order No: 1116375449237750). When I received the package on October 26, 2025, it contained only a 24V adapter, and the actual pump was missing from the shipment. I contacted AliExpress customer s...

On October 24, I placed an order for a wallet through AliExpress. I canceled the order on the same day. My order number is 000a1JUt. I made the payment using my bank card. However, despite the time that has passed, the refund has not yet been credited to my account, and I have not received any updat...

I received an item from a seller that did not match the description. I contacted AliExpress, and they advised me to return it. I sent the item back through the Greek Post using a registered tracking number, which shows that it was delivered on September 9, 2025. I submitted all the necessary documen...

I ordered a Tyeso stainless steel thermal water bottle with a case from AliExpress (Order No: 1116463798283312). The package was delivered to my address in Soma, Manisa. As soon as I opened the parcel, I noticed that the belt strap of the case was missing. The case was already fitted onto the bottle...

On October 20, 2025, I purchased a product titled “Watch Timegrapher Testing Device – Mechanical Watch Calibration and Detection Tool for Watchmakers, Compatible with PC and Mobile” on AliExpress under order number 911737188, paying a total of $29. However, my order was accidentally closed, and ther...

The product I purchased through the AliExpress app arrived defective. I spent hours trying to submit a return request through the returns menu but couldn’t complete it. After several days of messages and procedural back-and-forth, the seller informed me that I could return the item and that I would ...

I purchased a door lock on AliExpress under order number 1115717765255449, paying $120 by credit card. However, the product was stuck in customs, and I was asked to pay additional fees nearly four times the product’s cost to complete the customs process. Because of that, I decided not to accept the ...

On September 13, 2025, I purchased a 9558004470 Left S Model Left-Hand Rehabilitation Robot from the Jbmbhc Dropship Store on AliExpress (Order No: 1115892949607466) and paid $57. The order was confirmed, and the payment was successfully processed. However, the product never arrived. The tracking nu...