Shein Support Ignoring My Request for Explanation on Wrong Order
I experienced confusion and uncertainty regarding the order details in my Shein account. The seller information and task record appear unclear and inconsistent. The details are as follows:
Seller Task Record: (37)
Order Number: o1972666410765336577
Seller: 2023 Chinese New Year Shirt Men's Long Sleeve Vintage Crane High Quality Plus Size Top
Task Progress: 1 / 1
Order Price: ₺76,116.39
Commission: ₺22,834.92
Transaction Time: 2025-09-29 17:14:57
The information listed under my order history looks suspicious and doesn’t match any purchase I made. I have no clear understanding of what this order or commission refers to, and there’s no explanation or verification available within the app.
I request a detailed clarification of this transaction, an immediate review of my account’s security, and confirmation of whether this order is legitimate. If it’s an error or unauthorized activity, I demand that it be resolved promptly and any related amounts be refunded.
