My Shein Order Not Delivered After 10 Days in Customs

Beyza
SHEIN
November 14, 2025 7:15 PM181

I ordered a bag and a jacket from Shein. My order (tracking number: GSO14556900NJCH) has been held in customs for 10 days and still hasn’t been delivered. The delivery address is in Gaziantep.

I contacted Shein customer service during this process, but I haven’t received any response. Since I haven’t been able to access my items and no updates have been provided, I’ve been left completely frustrated.

I am requesting a refund of the $31 I paid for this order. I expect an urgent resolution to this issue.

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