On October 2, 2025, I purchased a bag from Shein and decided to return it after it was delivered. However, during the return process, I was informed that the item had to be shipped internationally using the “self-sent” method. There was no mention of such a process or any extra shipping fee requirement during the purchase.
I contacted Shein customer service, but they didn’t provide a clear solution or sufficient information about how to proceed. The product is unused and in brand-new condition.
My order number is GSO13S02N0084UA, and I paid ₺394.35 by credit card. I am requesting a refund of the product price and that Shein cover the return shipping cost, as this requirement was not disclosed at the time of purchase.
On July 20, 2025, I ordered a trench coat from Shein (Order Code: GSO1C912X002RN1). It has now been over a month, and I still have not received my order. Shein’s email updates state that the item was delivered but could not be handed over because I was not at home, and they advised me to contact the...
On August 17, 2025, I placed orders on the Shein app totaling ₺4764 under the codes gso1wy42r001pm8, paltr0001943422yq, and gso1wy42r00n0yg. My delivery address was entered correctly as Cumhuriyet Mah. Kosova Sok. 1/3 k.3 d.9, C*** İnşaat, Tekirdağ/Kapaklı. Despite this, I never received my products...
On July 2, 2025, I placed an order on Shein (Order No: GSO1CN22S00QE7G, Tracking No: PALTR0001833300YQ) for two clothing items (jumpsuits) to be delivered to my address in İzmir. It has been over a month, yet my order has not been delivered. The system falsely shows it as “delivered” and states that...
On June 7, 2025, I ordered a modest swimsuit (tesettür haşema) from Shein. However, due to an address issue, the order could not be delivered and was returned. Despite the return being confirmed, my refund of ₺1,906.43 has still not been processed. My order number is GSO1CC30C00051Q. The order was p...
I placed my first-ever order on Shein for five items, including an iPhone 16 Pro phone case and a charger protector, totaling ₺386.36 (Order No: GSO1CY012001K1K, Tracking No: PALTR0001849429YQ). Without any notification or delivery attempt, the shipping company returned my package, and tracking show...
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