Yesterday at 1:39 PM, I made an online bank transfer of $460 from my VakıfBank account to an account belonging to XM Global, account number 110277704. However, even though 24 hours have passed, the money has still not been credited to my XM Global account in any way.
As soon as I received the transaction receipt, I emailed it to customer support and also reported the issue multiple times via messages. Despite this, I have received no response at all—neither my emails nor my messages have been answered.
The fact that my money is missing and that there has been complete silence in communication is causing me serious distress. I request that XM Global urgently investigate this $460 transaction and either credit the full amount to my trading account or refund the amount back to my VakıfBank account.
On October 22, 2025, I deposited a total of $124 into my XM Global investment account via bank transfer in three separate transactions — ₺1,000, ₺2,000, and ₺1,000. However, the total amount has not been credited to my account, and even after several days, I have not received any refund either. Whe...
On October 21, 2025, at 1:10 PM, I made a bank transfer of $1,860 from Kuveyt Türk Bank to my XM Global Forex account. However, even after more than two days, the funds have still not been credited to my trading account. During this time, I contacted XM Global customer service. They only told me th...
On December 31, 2025, I made a bank transfer of $575 USD to XM Global through Akbank online banking. Even though I have the official transaction receipt, the amount has not been credited to my XM Global account, and I have been left in this situation for over a week. After experiencing this issue, ...
Comments