I placed an order on SHEIN on 29 May 2026 using an account registered with my phone number. After placing the order, my ...phone was stolen and I lost access to both the phone and the SIM card, so I can no longer log in to my SHEIN account or use the old number. Because of this, I am unable to track my
I am 82 years old and live in Hebburn, Tyne and Wear, England. I recently placed two Shein orders, which arrived togethe...r in one parcel, as Shein confirmed it was acceptable to return them together. The parcel contains trousers, a skirt, sandals and other items. All of the items are unused, still ha
For about three months now I have been trying to use Shein’s free trial feature without any success. I never get approve...d for any free trial, and in addition to that, I cannot even find the free trial section properly on the app, which makes me feel as though the feature is not available to me at al
I have been trying to participate in Shein’s free trial program since last year, but I have never been selected, and I a...m starting to feel very disappointed. I regularly apply through the app, and my most recent application attempt was on 12 December, using Shein from South Africa. Despite continuou
"Thank you for raising my complaint. I got a full refund so Thank you"
I ordered a mobile phone from Shein.co.uk on 14 May, to be delivered to Sou...thampton, Hampshire. The phone cost £70. When it arrived, it was extremely
I placed an order with SHEIN from New York and paid approximately $400 using my Visa card. On the 22nd, SHEIN cancelled ...my order and indicated that a refund had been issued, but to this day I have not received any refund in my account. I tried to contact SHEIN customer service about this issue but I
I made my first purchase from Shein, and the experience has been very bad. I ordered several items, including books, a h...ot blanket, makeup items, and games, and requested a refund on Sunday night. Shein is now telling me that my card is declining, even though I have been using the same Capitec card
I ordered three clothing items from Shein last week, but they are not true to size, and I do not like how they fit, so I... decided to return them and request a refund. When I contacted Shein to arrange the return, I was surprised and concerned that I was asked to provide my credit card number. I find
I placed an order with Shein US on May 5, 2026 for trophies and balloons, and the total amount of $126.34 was taken from... my account. The order was supposed to arrive by May 18, 2026, but I did not receive the package and I also did not receive my money back. I contacted Shein US customer service abo
I placed a Shein order that was shipped with Speedx, and the tracking showed that the package was delivered to my addres...s on May 14th. However, when I went to pick it up, there was no package at my door or anywhere around my property, so I never actually received the delivery. I contacted customer s
On 7 May, I placed and paid for an order worth 27,839 Naira on Shein, which included several items such as jewellery, a ...phone and passport pouch, shoes, nails, a hair clip, glasses and a selfie light, to be delivered to Lagos, Nigeria. On 8 May, I received an email from Shein stating that my order h
I placed an order for a dress from Shein to be delivered to Delhi. However, although the application shows that my order... was delivered on 29 April, I have never received the package. In the tracking information, it even shows the dress as delivered to a different location, not to my address. When I
I placed an order on Shein on April 30 for a brown Hello Kitty 40 oz cup as a Mother’s Day gift, but when my package arr...ived in Harris County on May 9, I was shocked to find a bottle of perfume inside instead of the cup. This mistake completely ruined the gift I had planned and left me very disappoi
Yesterday I received an email stating that my SHEIN order with tracking number JJD0002279998056280 had been fully delive...red. However, I only received one package containing a single item, while the other 12 items that I ordered are missing. The total value of these missing items is more than £50. I
I placed an order on SHEIN for an “Amyenjoylife Modern Philippine Style Butterfly Sleeve Women’s Spring/Summer Lace Puff... Sleeve Short Cardigan Shawl, Champagne Top” in Champagne, size M, for $19.00 under order number GSU1XA16100МAРC I on April 10, 2026. I am requesting a refund due to a size issue w
I placed an order on Shein around the end of March from the United States, which included a dress for about $85 and a pa...ir of shoes for about $20, paid through Afterpay. When the items arrived, both the dress and the shoes did not fit me properly. I have been trying for about a week to solve this th
"Thank you for your help"
I recently came across a Facebook ad that appeared to be from Shein, offeri...ng a box of discontinued clothing items for $9.99. The logo and page looked
I am 73 years old and have spent almost three hours trying to make returns on Shein, and your customer service is basica...lly non-existent. I have several items across four different orders that I want to return, and I only want a refund for four of the twelve items, but the whole process has been a c
On April 9, 2026, I placed an order via the SHEIN mobile app in the USA and paid a total of 38.40 US dollars. The paymen...t was successfully taken from my account, but I have not received the items I ordered, nor have I received any clear information about the shipment. Despite the payment being compl
I have been facing a continuous problem with my Shein account on my Android phone for several months. Every time I selec...t an item and proceed to pay, a pop‑up message appears saying that my account has been temporarily frozen due to irregular activities. This happens every single time I try to place
For around the last six months, since about September 2025, I have been rec...eiving frequent messages on Facebook about supposed SHEIN “free trials” off
I placed an order on SHEIN on April 3, 2026 (order number GSO1X636400N05S), which included three items, one of them bein...g a got2b hairspray, and I selected home delivery. On April 8, I received an email stating that the hairspray had been delivered. However, when I immediately checked outside my doo
I ordered a queen-size mattress through the SHEIN app and it was marked as delivered on 20 March 2026, but I never recei...ved the item. There was no package left at my door or handed to me, and I have not been able to locate it. I paid a total of $43.18 for this mattress. After I saw that the order st
I placed an order on Shein on March 3 and the expected delivery date shown was March 19. Today is March 20 and I still h...ave not received my parcel in Riyadh, Saudi Arabia, even though I urgently need it because I am going on vacation tomorrow. I contacted Shein customer service by message yesterday
