I purchased two Intertex oil heaters, model 4003094 BA 01-7-H, through Amazon, with the order being fulfilled and shippe...d by SHEIN. After using both heaters for a while without any issues, I switched them off for 3–4 days during a warm spell without unplugging them. When the weather turned cold agai
I placed an order from SHEIN with tracking number GSH16A26000MKNR for delivery in Sri Lanka. The package was marked as o...ut for delivery yesterday, but the behavior of the delivery person and the way the delivery was handled have been very disappointing. Yesterday, the delivery driver called me once
I placed an order for a top from Shein India under order number SH9930704975 and later requested a refund, which I submi...tted yesterday. However, I have still not received the refund to my UPI account, and I have not received any email or message from Shein regarding the status of this refund. I pai
On June 12, 2025, I returned two items I had purchased through the Shein app after changing my mind. The return was appr...oved, and Shein stated that a refund of $43 had been processed and even provided proof that the transaction was completed on their end. However, this amount has not been reflected
About three days ago, I joined a Shein promotion where I was asked to pay $5 and invite friends in order to receive seve...ral free gifts. I am using Shein from Texas. The promotion appeared as a pop-up saying that if I invited 2 friends, I would receive 5 free gifts. I completed that step, but then th
I ordered a pair of jeans from Shein with order number EX0035348493, and I created a return request for this item on 18 ...February. However, despite the return request being active for more than a week, the delivery partner has repeatedly failed to pick up the product from my address in Jorhat, Na Ali
I placed an order for kitchen chairs from Shein around March 8, to be delivered to Dunbar, Pennsylvania, United States, ...under order number GSU16821N00Q9R4. The delivery is being handled by Amazon’s third‑party delivery drivers. When the Amazon drivers came to deliver the chairs, they told me they co
I placed an order from Shein with the order number GSU16Q64F002CAW. In the tracking information, the package is shown as... “delivered in mailbox” on March 2, but I have not received the item. I checked my mailbox and around my address, and there is no package or delivery notice. Since the item never r
I placed two separate orders from Shein with the order numbers GSU16633C000NP4 and GSU16632C000NPT. I received part of t...he items about four days ago, and the rest yesterday. As soon as I opened the packages, I immediately saw that many of the items were the wrong sizes and wrong colors compared to w
I placed a clothing order with SHEIN on January 31, 2026, under order number GSH15820700NQ63. However, the order was nev...er delivered to me. When I contacted SHEIN customer service, I was informed that my order had been hijacked. Despite this information, SHEIN did not offer any solution, such as a
I placed an order on Shein, which was shipped via Relay, with order number GSO15951C004E52, to my address in Nottingham,... UK. According to the tracking information, the parcel was marked as delivered on 09/02/2026, but I did not receive the package. The tracking shows that the parcel was left outside
I recently placed an order with Shein for two identical tops, “Olive Green Pleated Square Neck Plus Size Women Long Flar...ed Sleeve T‑Shirt.” I accidentally ordered two pieces instead of one, so I decided to return one of them. I sent the return around Monday, 2 March from Huércal‑Overa, Spain, and th
I placed an order for a dress on Shein India and later cancelled this order. The order number is SH1768602986. Shein inf...ormed me that the refund for this cancelled order would be processed within 5–7 days, but it has already been 7 days and I have still not received any refund amount. I contacted Sh
My Shein account registered in the UK was blocked around 8 weeks ago with an accusation of “policy violation,” and since... then I have not been able to purchase anything from the platform. No clear information has been provided to me about what policy I am supposed to have violated. I have contacted S
I placed Shein order GSH15306200NQQB on 22/01/2026 to be delivered to Fiji, with the estimated delivery window between 3...0/01/2026 and 11/02/2026. However, on 04/02/2026 the tracking status was updated to “delivered”, even though I did not receive any package at my address. Since 04/02/2026 I have be
I am writing regarding two pairs of shoes and one dress I purchased from SHEIN, for which I have been waiting for a cred...it/refund since January, and have still not received my money back. The relevant orders are Order No. GSU1TE02M000MP5 for the shoes and Order No. GSU1TE02M000MP6 for the dress, pai
I placed an order on SHEIN on February 10 for a hat with an approximate value of 6 dollars. The order number is GSU15J32...000N503. The order was scheduled to be delivered on February 20 to my address in New York, but I have still not received the package. Despite the promised delivery date having pass
I am a customer in South Africa, and I have noticed a very concerning issue with price changes on Shein during checkout.... When I add an item to my cart, for example, art paper listed at R136, the price increases to around R156 once I tick the box and proceed to checkout, even though the product itsel
"I’d like to thank you for your assistance. It really helped me out."
I have been using Shein for years and have never changed my address, yet on... my recent order placed on 20 February, my parcel was sent to a completely
On 9 February 2025, I placed an order with Shein South Africa for women’s trackpants, under order number 6021026639574. ...After receiving the item, I found that the size did not fit. I initiated a return, and the items were collected on 10 February. However, since that date, the return status in the s
I did not receive the pants that go with my top. I received the top, but the pants were not included in the package. The... order number is GSU16N21F000BK1 and the tracking number is SPXMIA0567908. For this SHEIN order, the pants were missing from the package that was delivered yesterday on the 24th.
I ordered a battery charger from Shein South Africa on 20 January under order number GSH15C13R00NG7M, specifically becau...se the product page clearly stated “batteries included.” However, when my parcel arrived, I only received the charger without any batteries. I contacted Shein about the issue and e
I placed a Shein order on 13 January 2026 to be delivered in South Africa, with order number GSH1TP34600NJNM. The total ...order value was R2,259, with a discount of about R427 applied. The promised delivery date for this order was 30 January 2026, and according to Shein’s own policy, there should be a
My Shein order was supposed to be delivered by Aras Kargo. The tracking originally showed that the delivery would be com...pleted by February 2, but the package went out for delivery on February 4. Unfortunately, I was not at home that day. I did not receive any phone call, and instead I received a mes
