Shein Order Marked ‘Delivery Unsuccessful’ Despite Correct Address

Ela
SHEIN
November 13, 2025 11:13 PM214

On November 6, 2025, I made a purchase through Shein’s official app with order number GSO14E131006607, totaling $49. There were no address changes or issues related to delivery, yet on November 13, 2025, I received a “delivery unsuccessful” message without any explanation. My tracking number is PALTR0003246903YQ, and the logistics provider is listed as “pal,” but no further details were provided.

I tried to contact Shein customer service to find out why the delivery failed, but I haven’t received any response. I paid for my order with my credit card without any issues, and I am requesting that my items be shipped to me as soon as possible.

I want this issue resolved quickly and my order delivered to me without further delay.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

Shein tracking shows “delivery complete” yet I haven't received my order. What should I do?

2 Followers
3 Comment158 Complaint

Despite my constant efforts Shein customer service won’t reply. What else can I try?

163 Complaint

Similar Complaints

Shein Support Not Responding After Order Status Changed to ‘Failed

Göksu
SHEIN
December 3, 2025 9:22 AM886

On November 19, I placed an order on Shein with the number GSO1QT632000W5C and paid $26. After waiting a long time for t...

I Face Shein Order Stuck in Delivery Failure With Pal Logistics

Elif
SHEIN
September 4, 2025 10:54 PM399

On August 26, I placed an order of 8 items through Shein totaling ₺385.49, paid with my credit card. My order number is ...