About a week ago, I placed an order on Shein totaling ₺3,000 for several blouses in different colors. The products were delivered, but since the sizes didn’t fit me, I decided to return them. I submitted a return request through the Shein app and carefully followed every step of the process. However, no shipping company is accepting the return — the items are still with me, and I’ve been struggling with this issue for a week.
When I contacted Shein customer service, they told me that I needed to find a logistics company myself to send the return. But no shipping company in Turkey is willing to handle the return process for Shein. My order details are GSO13737U00NRSM (return code), and the order was delivered by Kargoist to my Kağıthane address. The policy clearly stated that I had 30 days to return the products, and only one week has passed since delivery.
I request that my issue be resolved immediately, that my return be processed without further delay, and that the ₺3,000 I paid be refunded to me as soon as possible.
Between June and July 2025, I placed three separate orders on Shein (Order Numbers: GSH1U246100NP0R, GSH1U2462000F51, and GSO1C346C00MN17). All three were shipped via Kargoist, yet none of them were ever delivered to me. I paid a total of ₺5,140 for these orders, and to date, not a single item has r...
I ordered a pair of 3XL pants from Shein, and they were delivered today to my address in Istanbul. My order number is GSO139473000J2X. Although the size I ordered was sent, the pants are extremely oversized — completely different from what was described — and they don’t fit me at all. The size discr...
On September 14, I ordered a shirt from Shein for ₺796.93. My order was supposed to be delivered via Pal Taşıma / Bertiz Group. My order number is GSO13Q27F00021G, and my tracking number is PALTR0001993078YQ. The delivery address is Ayvalık, Balıkesir. It has now been over a month, yet my package s...
About 1.5 months ago, I placed an order worth ₺2,000 on Shein. My order number is PALTR0001972756YQ, and my delivery address is in Beşiktaş, Istanbul. While the tracking information shows that the package entered the country, the status later changed to “delivery failed” and I never received my item...
I placed two separate orders with Shein for a total of four items (three blouses and one skirt) under order numbers GSO1C109S00TULB and GSO1C1099000RFR. It has been over a month, yet none of the items have been delivered. Even though I was at home, the courier company Pal marked the delivery as atte...
Comments