I placed an online order with IKEA for home delivery, but my schedule tends to be flexible and subject to changes. How can I provide specific delivery instructions to accommodate my variable timetable?

On November 3, 2025, I placed an order for an office chair through IKEA’s official website (Order No: 120311257186556). My order was supposed to be delivered from the IKEA warehouse in Kocaeli to Istanbul. Normally, online purchases are shipped the next day, but despite several days passing, there h...

161409252288936 161709259743576 These orders, placed on September 14 and 17, 2025 with the above tracking numbers through Ikea’s online store, are shown as dispatched via Horoz Logistics. However, more than two weeks have passed and the items have neither been shipped nor delivered to me. Despite my...

On 19.08.2025, I purchased a Pax model bedroom wardrobe from the IKEA Bayrampaşa store and paid a total of ₺2,500 for delivery and assembly. However, among the 43 pieces delivered, the hinges were missing. Although the Borusan delivery team reported the missing part on 19.08.2025, as of 21.08.2025 I...

I purchased delivery along with assembly and collection services in-store at IKEA on 12 August 2025. However, the delivery never took place, meaning the paid service was not performed. Despite this, I am now being asked to pay a second delivery fee in order to receive the service I have already paid...

I purchased kitchen equipment purchasing, measuring, delivery, and installation services from the Bayrampaşa branch in Istanbul, Turkey. My tenant and Ikea had made design with using the measurement tenant provided. I went to purchase the product. The employee told me only the designer could access ...

I received a damaged product from my IKEA purchase, but I’m unable to create a report because the system shows that my items have not been delivered. I made this purchase on November 18th, and today is December 10th. I’ve been calling IKEA three times a day, but no one is helping me, and I’ve been l...

For purchases from IKEA’s online store, packages are left at the apartment door, effectively "punishing" online customers by not delivering items inside. However, in-store orders are delivered directly indoors. In the middle of the day, my sister, who was home, was left struggling with how to bring ...

I bought a product from IKEA on August 25, 2024, and approved the voice response system for the delivery on August 30th. The next day, they called again, asking for approval for August 31st instead. Despite being at home on August 31, they marked the delivery status as "not found at the address." Wh...

I just bought a product from the IKEA store in Ümraniye, paying for delivery and assembly services in advance. So, I set up a delivery date, took the day off, and waited at home, but my products never showed up, and the company didn't bother to let me know. When I contacted the delivery team, they s...

A sofa worth ₺18,000 was supposedly delivered to my address with a mere message stating 'delivered.' No one was home, and it was not handed to anyone (neither a recipient, a relative, nor the building custodian). Without any notification via phone, the item was left unattended at my doorstep. Is thi...

I purchased a BILLY bookcase with OXBERG covers from the IKEA Bayrampasa store and opted for a home delivery service. However, my products were delivered incompletely. While the bookcase body was delivered, the OXBERG covers were missing. When I contacted the shipping department, they explained that...

number 213011231534726, which, according to the tracking information, has been marked as delivered, unfortunately, I have not received any of the items from this order. distressing to see that the tracking status indicates "delivered," but the products have not reached me. I understand that logistic...

We decided to work with IKEA for our new house's kitchen and designed a kitchen project at the mall. After all the checks, measurements, and team visits to the house, they arranged a date for the installation. On that date, the installation team did not find our wall safe and said that we could not ...

I've never worked for a company as bad as yours. People are going insane because of you. You called us about my order 131411231037286 and requested an appointment for Friday, November 17, 2023. I took the day off from work because my job and home are far apart, and I expected the delivery to arrive ...

I had a problem with a delivery from IKEA Eskisehir. I got a text on Friday saying my delivery would come in 2 days, but of course, it didn't come. I reached out to customer service three times, but they completely ignored my concerns. The representatives didn't give any response except for automate...

I'd never recommend Ikea to anyone. It's a massive blunder waiting to happen. They will take your money and never deliver the product on time. When they do call, there is no apology in sight. Instead, they advise you to inquire with the people who delivered it. And good luck contacting a customer se...

The product I purchased from the IKEA Turkey online store on 12/09/2023 was sent by Hepsijet company on 15/09/2023. When I wanted to check the shipping process, it showed that it was delivered at 10:18 in the morning on September 19 with the reference number 111209231958466. When I called Hepsijet a...

I ordered items from IKEA on August 29, 2023, with delivery scheduled for September 6, 2023, through Horoz Logistics. My products have still not been delivered as of September 18, 2023. Despite numerous attempts to contact the delivery company, no response has been received. When I contacted IKEA cu...

My IKEA order with tracking number 883786865850 was handed over to Arvato, but it still hasn't arrived! The tracking shows that a fake photo of my residence and contact number was attached twice, yet the package wasn't delivered to the building's designated area. No one has reached out to me. The de...

I bought something from an online store on August 8, 2023, and paid for assembly. The order number is 110808231701736. No one has called or asked anything about anything today. No email or text message alerts. Even when you call the emergency number 4444532, no one picks up! This level of carelessne...

I ordered a table and console from Ikea's website on July 16, 2023, with delivery scheduled for August 4, 2023. However, the items were not delivered on the promised date, which disappointed me. On August 4, 2023, when I finally reached Ikea's call center, they casually informed me that the table wa...

On July 15, 2023, I delivered 8 IKEA Bayrampaşa store purchases to their transportation department for shipment to Balkesir. Our items had been handed over to the Borusan Lojistik company, according to a message. However, we later discovered that only four pieces were sent, and they stated that the ...

Ikea purchases in Turkey are delivered by ARVATO, their logistics company. Ikea provides a specific delivery date and promises a 30-minute call before delivery to ensure a smooth process. However, my experience today was anything but smooth. The delivery guy arrived without calling me, and he was ru...

When I found out that the new bed I ordered from IKEA had been sent to the wrong address, my excitement quickly turned to anger. Even though the right address has been given more than once in the first week, the bed is still nowhere to be found. I needed it for my summer vacation, but it hasn't show...