I bought a product from IKEA on August 25, 2024, and approved the voice response system for the delivery on August 30th. The next day, they called again, asking for approval for August 31st instead. Despite being at home on August 31, they marked the delivery status as "not found at the address." When I called the call center, they informed me that the delivery person had come downstairs, taken a photo, and claimed they called me once without knocking on the door. Even a 5-year-old would know better than to leave without knocking. Since then, I've called the call center four times and made a complaint on social media, but no one has responded. When I lost hope in IKEA resolving this, I contacted the delivery company, only to find out that my package wasn’t put back into circulation because IKEA hadn't approved the delivery. As it stands, I have received no response, and I have no information on whether IKEA will deliver the product for which I paid the shipping fee. They keep calling me without providing any useful information.
On June 16, 2023, I placed an order with IKEA for a two-part bookshelf with glass doors. However, on July 5, 2023, while I was not at home, Horoz Lojistik, the delivery company, left the item as a single piece at the site's security office. I complained to IKEA four times about the incorrect deliver...
On September 27, 2024, I purchased two Ivar side units from IKEA. The items were delivered to my residence via cargo, but unfortunately, they were defective. After contacting IKEA customer service, I returned the faulty side units along with the middle units they were screwed into. Despite more than...
I ordered a table and console from Ikea's website on July 16, 2023, with delivery scheduled for August 4, 2023. However, the items were not delivered on the promised date, which disappointed me. On August 4, 2023, when I finally reached Ikea's call center, they casually informed me that the table wa...
I ordered items from IKEA on August 29, 2023, with delivery scheduled for September 6, 2023, through Horoz Logistics. My products have still not been delivered as of September 18, 2023. Despite numerous attempts to contact the delivery company, no response has been received. When I contacted IKEA cu...
On 13.09.2024, I placed an order with the number 211309241610966 through the IKEA mobile app. On 16.09.2024, I received a message stating, “Your package will be delivered today.” However, the courier company detected damage to the package and informed me that the order would be returned. Later, when...
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