On July 15, 2023, I delivered 8 IKEA Bayrampaşa store purchases to their transportation department for shipment to Balkesir. Our items had been handed over to the Borusan Lojistik company, according to a message. However, we later discovered that only four pieces were sent, and they stated that the delivery, which was originally scheduled for July 25th, could not proceed without all items. We are still missing four items as of August 2nd, and their whereabouts are unknown. This situation has caused a great deal of anxiety and inconvenience. Despite reaching out to IKEA, no viable solution to the ongoing problem has been offered. We feel helpless and frustrated as a result of IKEA's lack of accountability and failure to resolve the issue. The situation has devolved into a living nightmare, with no end in sight.
I am very disappointed with my shopping experience at IKEA Bayrampasa. On June 11, 2023, I bought an Ingatorp table and paid an extra 1230 TL for IKEA's delivery service to have it delivered to Aydin, where I live. Borusan Logistics was given the product for delivery. The item arrived at Borusan Log...
I am extremely unhappy with IKEA due to the failure to deliver four Grimo Covers that I purchased. The Invoice Document Number is 2212022000004069 and the purchase was made on September 6, 2022. Although the items were mentioned on the invoice, they were not included in the delivery receipt exchange...
On June 16, 2023, I placed an order with IKEA for a two-part bookshelf with glass doors. However, on July 5, 2023, while I was not at home, Horoz Lojistik, the delivery company, left the item as a single piece at the site's security office. I complained to IKEA four times about the incorrect deliver...
I ordered items from IKEA on August 29, 2023, with delivery scheduled for September 6, 2023, through Horoz Logistics. My products have still not been delivered as of September 18, 2023. Despite numerous attempts to contact the delivery company, no response has been received. When I contacted IKEA cu...
I purchased a Pax wardrobe from the IKEA Bayrampaşa store and had to return a component of it. I was informed that I could visit the store to process the return, as the item was originally purchased in-store. We completed the transportation form for the return and made the payment for transportation...
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