On 19.08.2025, I purchased a Pax model bedroom wardrobe from the IKEA Bayrampaşa store and paid a total of ₺2,500 for delivery and assembly. However, among the 43 pieces delivered, the hinges were missing. Although the Borusan delivery team reported the missing part on 19.08.2025, as of 21.08.2025 I am still being told it is “under review,” leaving me at a loss. Because of the missing hinges, I have not been able to assemble my wardrobe at all. Since I had dismantled my old wardrobe, my belongings are left exposed around the house, which has worsened my situation. The operations team claims the missing part is being checked through camera records, further delaying the process. I have contacted customer service by phone multiple times, but they keep referring to legal procedures without offering a clear solution. I demand that the missing hinge be sent to me immediately.
On June 19, 2024, I went to the IKEA Ankara Store and bought the parts I needed for a Pax wardrobe. I made the payment at the checkout using the order document they gave me in the store. I made arrangements for a few of the products to be sent to Konya. After a few days, the Ankara store reached out...
I purchased a Pax wardrobe from the IKEA Bayrampaşa store and had to return a component of it. I was informed that I could visit the store to process the return, as the item was originally purchased in-store. We completed the transportation form for the return and made the payment for transportation...
On September 28, 2025, I purchased a Malm 140x200 bed frame from IKEA Ankara (Invoice No: 5192**********95). After the product was delivered, I realized that several assembly parts, including screws and fittings, were missing. Since October 3, 2025, I have contacted customer service five to six time...
On June 3, 2024, I made a purchase through IKEA's website. Upon the first delivery, I found that the frame of the Pax wardrobe was broken and requested an exchange. While waiting, I inspected the Pax Bergsbo wardrobe door that came with the frame and did not notice any visible defects at first glanc...
We purchased a PAX corner wardrobe from the IKEA Ümraniye store on 01.08.2024, with the project, assembly, and delivery to be handled by IKEA. However, the person who designed it didn’t pay attention to the measurements, and we ended up buying a faulty product. When the product arrived for assembly,...
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