IKEA Charged ₺3190 for Delivery but Left My Online Order at the Apartment Door
For purchases from IKEA’s online store, packages are left at the apartment door, effectively "punishing" online customers by not delivering items inside. However, in-store orders are delivered directly indoors. In the middle of the day, my sister, who was home, was left struggling with how to bring these items inside, while building security called, asking us to clear the door. I paid ₺3190 for this delivery, only to receive subpar service, and now, on top of my busy schedule, I’m forced to deal with this issue. I would like an explanation from IKEA as to why online customers are treated differently and left with such inconvenience.
When you buy from the store, the staff delivers it; when you buy online, the cargo delivers it. They explained their operational processes, which do not concern the customer at all, by saying there's nothing else we can do. Am I buying it cheaper online? No. Am I paying less for shipping and assembly? Quite the opposite. This is not an acceptable explanation. If you are making the customer carry large orders into their apartment (to the lower or upper floor in duplex homes), you should either reflect this in the price or change your operations in a way that does not inconvenience the customer.
